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Message 1 of 54

Sudden, random drop in connection speed... again

Hello all,

I seem to have this (almost) annual problem of broadband connection dropping and speed constantly lowering to the point where it is permanently capped.

I have had this issue for the last two and a half years and each time I go through the whole, "what kind of faceplate are you using" and "have you tried restarting" and "we'll have to raise a fault" etc etc. The end point of all of this is that an engineer comes out, takes a look at the socket, wiring and connection etc, resets the DLM and everything returns to normal for around 12 months. Well, my '12 months' is now up and I am again facing connection problems.

On 26th March my modem starting dropping out. Connection starting becoming unreliable. To the point where I was getting drop-outs 11 times per day. This has gradually 'normalised' somewhat into only four drop-outs per day. My connection has been steadily 78meg and is now dropping.

The very first time there was an issue, it took over three months to resolve and it ended up being a fault in the cabinet located 150 yards from my home.

Is there any way to expedite the process of getting the DLM reset?

Just for your interest; things I have tried:

1. Reset modem (TP-Link - long, torrid history to HHs hence why the TP-Link)

2. 17070 with a POT (clear)

3. Face plate has not changed since last engineer visit 12 months ago. (and is OK by all accounts)

4. Disconnected all wireless devices and connected one laptop over LAN to test

5. Visually inspected the wiring internally (nothing has changed and hence there should be no degradation)

6. BT 'Fault' reporting on the website, comically fails and gets stuck at 99% (left for 2 hours)

7. Ensured TP-Link is running latest firmware (no difference to connection)

 

I have just rebooted the modem (again) to see if there were any changes. (See attached screenshot)

Screenshot from 2020-04-05 10-14-55.png

Like I say, this seems to be an annual occurrence now and is, frankly, starting to wear me down. Down to the point where I really want to just cancel all my BT contracts for phone, broadband and mobile.

I can guarantee that within five days the speed will have dropped to below 20meg, just as it has done previously, without fail.

Aside from the current COVID19 situation, I *have* to work from home as I have cancer and am largely unable to leave the house much - all of these problems with connectivity compound and make life just that bit more difficult than it needs to be.

Any help would be so greatly received.

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Message 2 of 54

Re: Sudden, random drop in connection speed... again

you need to find the cause of the connection drops before DLM will start to increase your speed again  from stats it does not look like the drops have resulted in a banded profile so if you can get line stable then should be ok

a DLM reset will not solve an unstable connection



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Message 3 of 54

Re: Sudden, random drop in connection speed... again

Thank you for replying!

OK, how does one go about get the line stable again? Might seem like an obvious question, but I have tried reporting the fault on the BT site and it stopped at 99% when 'gathering the information'. Sadly, I will probably run out of tea bags by the time it completes! (It does say I can go away and get a cuppa...)

Thanks in advance.

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Message 4 of 54

Re: Sudden, random drop in connection speed... again

Alas, nothing has changed and my speed remains capped for some reason. Fault reporting to BT does not work at the moment either. I'm out of ideas right now.

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Message 5 of 54

Re: Sudden, random drop in connection speed... again

if your connection is still dropping at random intervals then your connection speed is not going to improve

if you think you have done all you can then you need to phone CS 151 and report a fault - long queue 



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Message 6 of 54

Re: Sudden, random drop in connection speed... again

My connection is no longer dropping and has remained steady since Monday afternoon. Is this enough time for any cap to be lifted and speed to resume or is it now permanently fixed to the low speed? Top speed is still being reported as 79meg

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Message 7 of 54

Re: Sudden, random drop in connection speed... again

it will take 10/14 days minimum stable connection probably longer before you see any improvement

post your current router stats



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Message 8 of 54

Re: Sudden, random drop in connection speed... again

Will do. Just at the hospital (chemotherapy) so I'll check when I get back.

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Message 9 of 54

Re: Sudden, random drop in connection speed... again

no rush whenever you can



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Message 10 of 54

Re: Sudden, random drop in connection speed... again

As promised:

 

20200408_170345.jpg

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