Hello all,
I seem to have this (almost) annual problem of broadband connection dropping and speed constantly lowering to the point where it is permanently capped.
I have had this issue for the last two and a half years and each time I go through the whole, "what kind of faceplate are you using" and "have you tried restarting" and "we'll have to raise a fault" etc etc. The end point of all of this is that an engineer comes out, takes a look at the socket, wiring and connection etc, resets the DLM and everything returns to normal for around 12 months. Well, my '12 months' is now up and I am again facing connection problems.
On 26th March my modem starting dropping out. Connection starting becoming unreliable. To the point where I was getting drop-outs 11 times per day. This has gradually 'normalised' somewhat into only four drop-outs per day. My connection has been steadily 78meg and is now dropping.
The very first time there was an issue, it took over three months to resolve and it ended up being a fault in the cabinet located 150 yards from my home.
Is there any way to expedite the process of getting the DLM reset?
Just for your interest; things I have tried:
1. Reset modem (TP-Link - long, torrid history to HHs hence why the TP-Link)
2. 17070 with a POT (clear)
3. Face plate has not changed since last engineer visit 12 months ago. (and is OK by all accounts)
4. Disconnected all wireless devices and connected one laptop over LAN to test
5. Visually inspected the wiring internally (nothing has changed and hence there should be no degradation)
6. BT 'Fault' reporting on the website, comically fails and gets stuck at 99% (left for 2 hours)
7. Ensured TP-Link is running latest firmware (no difference to connection)
I have just rebooted the modem (again) to see if there were any changes. (See attached screenshot)
Like I say, this seems to be an annual occurrence now and is, frankly, starting to wear me down. Down to the point where I really want to just cancel all my BT contracts for phone, broadband and mobile.
I can guarantee that within five days the speed will have dropped to below 20meg, just as it has done previously, without fail.
Aside from the current COVID19 situation, I *have* to work from home as I have cancer and am largely unable to leave the house much - all of these problems with connectivity compound and make life just that bit more difficult than it needs to be.
Any help would be so greatly received.
