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Hi there, started having very bad connection speed about a month ago, usually can watch youtube without much problem, but suddenly video keeps loading every few seconds. Called bt customer service, who went through some steps, then he ask me to do the bt wholesale test, which showed that my ip profile was low. So he said there is nothing wrong and that my slowness is expected, referring to my ip profile. He said probably before I had an abnormal faster speed.. what?? Can't remember exactly what was my speed test result, but it was probably less than 1 mbps. He gave me no solution other than some options on troubleshooting my computer.. so gave up on him.. and went on google, saw in the forum that the line should fix itself up as long as we don't reset the connection or anything, so I left everything alone, hoping the connection will get better...
Tonight i tested again because connection never really improved, and the result is ip profile for my line is 0.44 mbps download. 0.63 mbps upload.. a far cry from what i'm paying for. I did some troubleshooting using BT troubleshooter but it could not find any problem...
Please tell me step by step what I need to do, getting too old for this technical stuff.. I have not reset my connection for at least 3-4 weeks... I'm supposed to be on unlimited broadband up to 17Mb
Solved! Go to Solution.
Hi, thank you for your responses, sorry not always able to reply quickly, but will do my best to try solving this.
15:37:06, 19 Jun.
(583129.570000) DSL is up
15:37:01, 19 Jun.
(583124.900000) DSL noise margin: 6.00 dB upstream, 9.00 dB downstream
15:37:00, 19 Jun.
(583123.990000) DSL line rate: 819 Kbps upstream, 503 Kbps downstream
Well I never really looked into bt infinity option cause, for one, I never expected I would need a terribly fast connection, and mainly because I will be away from the uk for quite a while in the near future, so won't want to start a new contract.
Hi @almizan143 Thanks for posting back the requested information.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.