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Message 11 of 15

Re: Sudden speed drop

I wonder if it would be possible for someone here to advise what stability profile my line is set to or if I have to contact BT direct for that?

 

Cheers,

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Message 12 of 15

Re: Sudden speed drop

is there any noise on quiet line test?   are you still in test socket?  if you are then check there is no dial tone at any extension socket elsewhere in your home

 



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Message 13 of 15

Re: Sudden speed drop

No i plugged the openreach facia back on and plugged it straight into it without the filter....I am pretty sure the filter is broken.  Problem is when they installed the line, they tool everything away that wasn't needed including the filter that came with the router as it plugs straight into the wall socket.  Also, there are no extensions.  This is the only socket for the line.

 

Updated stats:

 
Product name:

BT Hub 6A

Serial number:

+084319+NQ71537210

Firmware version:

SG4B1000B540

Firmware updated:

20-May-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

2 Days, 12 Hours 2 Minutes 43 Seconds

Data rate:

8.18 Mbps / 23.55 Mbps

Maximum data rate:

8217 / 24214

Noise margin:

7.4 dB / 3.3 dB

Line attenuation:

23.2 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

8656 MB Uploaded / 18227 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-897S

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-897S

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

F4:6B:EF:0D:E8:87

Software variant:

-

Boot loader:

7.33.1

 

Cheers,

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361 Views
Message 14 of 15

Re: Sudden speed drop

I did just notice that the test socket connection seems to be thicker that a standard telephone (filter) connector.  Is this normal?

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Message 15 of 15

Re: Sudden speed drop

The test socket takes the standard BT connector fitted to filters and telephone cables.BT filter connector.jpg

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