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wight1984
Aspiring Contributor
374 Views
Message 1 of 8

Suddenly slow connection speed

 

Have suffered a dramatic drop in speed on Boxing Day.

 

We were never getting all the speed that we were meant to but the speed was still in a couple of megabytes, enough to play games and browse sites comfortable.

 

Now it's dropped all the way down to less than a tenth of a megabyte. Smiley Indifferent

 

We've gone through the helpline and been told basically to wait.  Anyone got any idea of what is wrong or what we might possible do to get a decent speed back?

 

test results.png

 

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7 REPLIES 7
cameron1590
Aspiring Expert
370 Views
Message 2 of 8

Re: Suddenly slow connection speed

if you could post your hub stats that would help
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Distinguished Sage
Distinguished Sage
363 Views
Message 3 of 8

Re: Suddenly slow connection speed

when you post the stats could you also add if you have had connection problems with the hub resetting or have you been resetting the hub in the hope that it will improve your speed?



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wight1984
Aspiring Contributor
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Message 4 of 8

Re: Suddenly slow connection speed

hub stats.png

 

Are these the hub stats you're referring to?

 

We have been resetting the hub; it was the first thing we were told to do after phoning the helpline.

 

Thank you Smiley Happy

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Distinguished Sage
Distinguished Sage
351 Views
Message 5 of 8

Re: Suddenly slow connection speed

your profile is at rock bottom of 135.  the resets of the hub especially a few resets in a short space of time are the worst thing you can do to your connection.  leave the router connected 24/7  as stats look ok and in 3 days your profile should rise back to normal.  if not come back as it is stuck and needs mod assistance



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wight1984
Aspiring Contributor
343 Views
Message 6 of 8

Re: Suddenly slow connection speed

Thank you.

 

I would have liked to have been able to try to do something about it sooner but I guess I'll give the waiting a try.

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Distinguished Sage
Distinguished Sage
336 Views
Message 7 of 8

Re: Suddenly slow connection speed

you need to be able to show you have a stable connection otherwise you would be back to square one in no time



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cameron1590
Aspiring Expert
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Message 8 of 8

Re: Suddenly slow connection speed

yes. You need to prove to the exchange your line is stable by not resetting the hub
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