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kit-m
Beginner
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Message 1 of 2

Super slow broadband

Hi,

 

Hope someone can help as I am getting nowhere with the broadband help line.

We have had problems with our broadband for about 3 weeks with and avg download speed of 0.1mps

During this time I have spent hours on the phone trying to sort it but despite BT resetting the line profile 3 times and a visit from Openreach engineers who replaced the wire that comes into the house we are still no better off.

 

We are connected via the test socket and have tried 3 different filters

Below is my latest speed test and router stats

 

 

 Download speedachieved during the test was - 0.11 Mbps
 For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
 Additional Information:
 Your DSL Connection Rate :5.09 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 0.14 Mbps

 

System Up Time 51:37:33
PortStatusTxPktsRxPktsCollisionsTx B/sRx B/sUp Time
WANPPPoA2061032509910212147444:27:38
LAN10M/100M229404162920094416051:37:29
WLAN11M/54M179825254237081217951:37:25

ADSL LinkDownstreamUpstream
Connection Speed5088 kbps448 kbps
Line Attenuation43.0 db21.5 db
Noise Margin15.6 db

16.0 db

 

 

I have done a quiet line test this morning and it is ok but we have had a really bad line on and off.

 

Thanks

 

Kit

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1 REPLY 1
Distinguished Sage
118 Views
Message 2 of 2

Re: Super slow broadband

hi your IP profile is low due to your disconnections you need to ensure that your router remains powered up 24/7 with no restarts and it will rise automatically after 3/5 days
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