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lark_wood
Aspiring Contributor
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Message 1 of 20

Super slow broadband

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On Friday I was able to download at 3Mb, which is the normal speed, today my download speed is 0.117Mb which is unusable. The HomeHub stats show that the SNR has gone from the normal 6dB to 15.5dB which from previous experience is causing the problem. The clock rate is lower than normal but at 2.2 would at least be useable.

ADSL line status
Connection information
Line state    Connected
Connection time    0 days, 0:45:42
Downstream    2,240 Kbps
Upstream    448 Kbps

ADSL settings
VPI/VCI    0/38
Type    PPPoA
Modulation    ITU-T G.992.1
Latency type    Interleaved
Noise margin (Down/Up)    15.5 dB / 15.0 dB
Line attenuation (Down/Up)    57.0 dB / 31.5 dB
Output power (Down/Up)    17.9 dBm / 12.3 dBm
Loss of Framing (Local)    10
Loss of Signal (Local)    1
Loss of Power (Local)    0
FEC Errors (Down/Up)    43 / 0
CRC Errors (Down/Up)    0 / N/A
HEC Errors (Down/Up)    N/A / 0
Error Seconds (Local)    11

I moved the HomeHub to the test socket on the Master socket but the results were just as bad. This isolated my house wiring which is cat5e away but this proved there was no problem there, with cabling or devices.

I have had a problem with the BT speed test tool. The first part runs OK. It shows the connection speed at 2.2Mbps and an estimated speed of 1.5Mbps.But the second just hangs when uploading the results as below:

Capture.JPG

 

I will retest when I get back home but will not be able to upload the results until I can get to a place that has working broadband.

I guess my only option is to wait and post the stats after 3 days and then request the Mods get the SNR reset?

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19 REPLIES 19
Distinguished Sage
Distinguished Sage
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Message 2 of 20

Re: Super slow broadband

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There has probably been some intereference, or a working party interruption, which has caused muliple disconnects.

You will have to leave it connected without any restarts, for about three days.

If you do a speed test, do not restart the home hub.

 

 

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Distinguished Sage
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Message 3 of 20

Re: Super slow broadband

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It may help to try and run this version of the BT speedtest and post the results of the further diagnostics test
http://speedtest.btwholesale.com/
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lark_wood
Aspiring Contributor
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Message 4 of 20

Re: Super slow broadband

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Thanks John I will give it a try when I get home.

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lark_wood
Aspiring Contributor
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Message 5 of 20

Re: Super slow broadband

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These are the results from the BT Wholesale test.

 

Capture.JPG

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Distinguished Sage
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Message 6 of 20

Re: Super slow broadband

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yes just leave you hub powered up 24/7 for the next 3+ days with no restarts and your IP Profile will rise automatically as will your download speed
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lark_wood
Aspiring Contributor
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Message 7 of 20

Re: Super slow broadband

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I have more of a problem than I thought. Having been monitoring the stats for last few days I now see that the connection is not stable as the connection time shows always less than 13 hours. On average it seems to be up for 6 to 8 hours. The latest stats are below:

 

ADSL line status
Connection information
Line state    Connected
Connection time    0 days, 5:41:09
Downstream    2,400 Kbps
Upstream    448 Kbps

ADSL settings
VPI/VCI    0/38
Type    PPPoA
Modulation    ITU-T G.992.1
Latency type    Interleaved
Noise margin (Down/Up)    15.4 dB / 15.0 dB
Line attenuation (Down/Up)    56.0 dB / 31.5 dB
Output power (Down/Up)    17.9 dBm / 12.3 dBm
Loss of Framing (Local)    125
Loss of Signal (Local)    46
Loss of Power (Local)    0
FEC Errors (Down/Up)    938 / 31
CRC Errors (Down/Up)    5 / N/A
HEC Errors (Down/Up)    N/A / 26
Error Seconds (Local)    429

 

 

So, the big question is how do I get this fixed?

 

Capture.JPG

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Distinguished Sage
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Message 8 of 20

Re: Super slow broadband

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Hi. Are you connected to the test socket ?
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lark_wood
Aspiring Contributor
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Message 9 of 20

Re: Super slow broadband

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yes, I am connected to the test socket, so the house wiring/devices are isolated.

 

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Distinguished Sage
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Message 10 of 20

Re: Super slow broadband

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Have you tried the Quiet line test by dialing 17070 option 2

You should hear no noise if you can then you need to contact BT Faults on 151 to get it fixed but do not mention broadband in your call
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