Super slow / inconsistent broadband

[john46]

can you please re post your hub stats again this time showing the errors including those shown when you click on the show more details tab

[jps]

Here we go, just re-run:

ADSL line status

Connection information

Line state	Connected
Connection time	0 days, 12:37:59
Downstream	6,784 Kbps
Upstream	448 Kbps

ADSL settings

VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.1
Latency type	Interleaved
Noise margin (Down/Up)	15.2 dB / 29.0 dB
Line attenuation (Down/Up)	12.0 dB / 8.0 dB
Output power (Down/Up)	15.8 dBm / 12.3 dBm
Loss of Framing (Local)	0
Loss of Signal (Local)	0
Loss of Power (Local)	0
FEC Errors (Down/Up)	106 / 0
CRC Errors (Down/Up)	3 / N/A
HEC Errors (Down/Up)	N/A / 0
Error Seconds (Local)	1

[imjolly]

looking ok with very few errors for 12hrs conencted

[jps]

Internet is still much slower than it has been previously though... Even with ethernet connection...

[imjolly]

if you can get 3+ days connection time without line dropping then the mods can reset your noise margin and with your attenuation you should get max 8mb conenction speed.  as you are so close to the exchnage your noise margin won't drop to 6db but in your case that is good and gives more scope when exchange upgraded to adsl2

[jps]

Just rechecked the ASDL stats, seems to have remained connected - but looks like the figures on the 'error' bit have changed. Does this indicate anything?

ADSL line status

Connection information

Line state	Connected
Connection time	1 day, 14:07:26
Downstream	6,784 Kbps
Upstream	448 Kbps

ADSL settings

VPI/VCI	0/38
Type	PPPoA
Modulation	ITU-T G.992.1
Latency type	Interleaved
Noise margin (Down/Up)	14.8 dB / 29.0 dB
Line attenuation (Down/Up)	12.0 dB / 8.0 dB
Output power (Down/Up)	15.8 dBm / 12.3 dBm
Loss of Framing (Local)	0
Loss of Signal (Local)	0
Loss of Power (Local)	0
FEC Errors (Down/Up)	4937 / 0
CRC Errors (Down/Up)	129 / N/A
HEC Errors (Down/Up)	N/A / 0
Error Seconds (Local)	16

[imjolly]

for length of time connected the errors are not a problem - just stay conencted 24/7 and post back when you get 3+ days connection time

[jps]

Probably a question for a moderator really - but how come the BT call centre guys don't offer the level of support / advice that I am getting from here? No-one on the 3 calls i've made to BT have ever talked about 3+ days connection then resetting anything to do with my setup after that point? Rather frustrating that 'general public' on here can offer a solution that BT themselves cannot...??!!

[john46]

the call centre can if you get to the level 2 staff

[jps]

RE: "the call centre can if you get to the level 2 staff"

Is there some sort of secret handshake/magic word?

They told me there was nothing that they could do - and the only option was to send an engineer - but I bear the cost if it's not a problem he can find... Advice on here seems to be that my problem is simply due to BTs own 'settings' applied to my connection...???