Hi @PeterY1 sorry about the delay getting back to you, I'm chasing an update with our suppliers and I should know more by tomorrow.
My tests show the errors are quite bad on the upstream so I am making an adjustment on that to try and help the connection stability.
Hi @PeterY1 BT wholesale are escalating this case with Openreach as they haven't provided an update as to what they done last week with the cherry picker. As soon as I know more I'll give you a call.
Hi @PeterY1 I haven't forgotten about you. I'm still in touch with the escalations team with BT Wholesale pushing for a resolution on this.
BT Smarthub arrived. Unfortunately no difference in upload speed.
Hi @PeterY1 No I'll book that as per our chat the other day, our tests are picking up a fault again. I'll confirm the visit shortly once it's booked.
Hi @PeterY1 I can see that the engineer has put in a request to get the drop wire replaced which will need traffic lights again and I'm due further updates from them towards the end of the week.
Openreach came on Friday 8 March and strung a dedicated 200-250m line from my house socket to the point where it goes underground. It may have slightly improved download speeds but I have not dedected any improvement with the primary upload speed issue.
What has not been tried yet is a port swap at the cabinet incase something is faulty there. I also wonder if I am being capped on the upload. When I do a speedtest the needle always flicks up to 5Mb/s before dropping. I once got provisioned on a capped service before and saw the same thing during speedtests (albeit on the download).
Over to you for though for next steps!