Superfast Fibre 1 Unlimited upload speed dramatic change

[Keith_Beddoe]

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@PeterY1 wrote:

No noise.

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In that case, I will ask a moderator to help.

[PeterY1]

Thanks

[DanielS]

Hi @PeterY1,

We'll look into this for you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser.  Complete that form and we'll get back in touch with you.

Thanks

DanielS

[PeterY1]

Thanks Daniel

[NeilO]

Hi @PeterY1 I called there but missed you. Wholesale won't progress the fault without an engineer attending, I have pushed back on this several times but the won't budge. I've booked the first available appointment for Monday between 8am and 1pm. Can you reply letting me know if that suits as I can change it if needs be?

[PeterY1]

Hi Neil

Thanks. Can we make it Friday 18th if that's possible please?

Many thanks

Pete

[NeilO]

@PeterY1 Yes  that's no problem at all, the appointment has been changed to the 18th AM slot.

[PeterY1]

Many thanks

[NeilO]

@PeterY1 No problem, I'll set a reminder for Friday afternoon to check on the engineers report.

[NeilO]

Hi @PeterY1 I called there but missed you, Openreach have repaired the underground fault last week and I can see the upload is slowly increasing. It's not were I would expect it to be just yet so I'll keep monitoring this and will also ask if Wholesale can do anything further to help improve this.