Superfast Fibre 1 Unlimited upload speed dramatic change

[PeterY1]

Hi Neil,

Thanks. I am not noticing any material increase in upload speed yet. The download speed has dropped a bit. Perhaps still settling. Will monitor on my side too.

Thanks for keeping at it.

Pete

[PeterY1]

 Hi Neil,

On our call we agreed to have an Openreach engineer visit today (Thu 31 Jan). I've got a text asking me to book an appointment. When I look on to BT Retail I see this the attached screenshot. Do I need to take action or is this a left hand right hand thing?

Cheers

Pete

[RobbieMac]

Hi @PeterY1

Thanks for posting back.

I'll let @NeilO know that you've been back in touch and he'll give you a shout later today.

Cheers,

Robbie

[NeilO]

Hi @PeterY1 I called there but missed you, I'm really sorry about this. I have a message from wholesale saying the appointment request timed out and to rebook. Regrettably this message wasn't conveyed to me when I was booking the visit so I was unaware that it was rejected.  I was calling to apologise for this try and organise another time that suits you and I will call again tomorrow.

[PeterY1]

Hi Neil,

Wed 6th Feb or Thu 7th Feb are best for me.

Many thanks,

Pete

[NeilO]

Hi @PeterY1 I've booked in Wednesday Am and will check this tomorrow to make sure there are no issues with it.

[PeterY1]

Great. Wednesday is perfect.

See engineer then.

Thanks

Pete

[NeilO]

@PeterY1 No problem, I'm happy to help and sorry about today's visit.

[PeterY1]

Hi Neil

The Openreach guys had a cherry picker at the pole next to the house drop wire. No uplift in speeds noticed yet but maybe I should not expect an immediate change.

Cheers

Pete

[PeterY1]

Hi Neil,

I am not sure if the Openreach cherry picker drop line box inspection guys found anything to repair but no material increase in upload speed noticed yet.

Cheers

Pete