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NeilO
Moderator
Moderator

on ‎12-02-2019 15h21

1,507 Views
Message 31 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 sorry about the delay getting back to you, I'm chasing an update with our suppliers and I should know more by tomorrow.

My tests show the errors are quite bad on the upstream so I am making an adjustment on that to try and help the connection stability.

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NeilO
Moderator
Moderator

on ‎13-02-2019 15h43

1,489 Views
Message 32 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 BT wholesale are escalating this case with Openreach as they haven't provided an update as to what they done last week with the cherry picker. As soon as I know more I'll give you a call. 

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NeilO
Moderator
Moderator

on ‎17-02-2019 10h14

1,469 Views
Message 33 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 I haven't forgotten about you. I'm still in touch with the escalations team with BT Wholesale pushing for a resolution on this.

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PeterY1
Contributor

on ‎20-02-2019 12h02

1,457 Views
Message 34 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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BT Smarthub arrived. Unfortunately no difference in upload speed.

Pete

 

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PeterY1
Contributor

on ‎26-02-2019 11h55

1,441 Views
Message 35 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil

I can confirm that the smart hub was not switched off at all on Tuesday.

Thanks

Pete
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PeterY1
Contributor

on ‎27-02-2019 17h51

1,421 Views
Message 36 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil
I am getting SMSs from BT requesting that I book an engineer. Do I need to take any action or are you booking as before? I am free 28-29 Feb or 7-8 Mar.

Cheers

Pete
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NeilO
Moderator
Moderator

on ‎27-02-2019 19h33

1,411 Views
Message 37 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 No I'll book that as per our chat the other day, our tests are picking up a fault again. I'll confirm the visit shortly once it's booked.

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NeilO
Moderator
Moderator

on ‎27-02-2019 20h13

1,404 Views
Message 38 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1 I've booked Friday AM. 

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NeilO
Moderator
Moderator

on ‎04-03-2019 15h14

1,387 Views
Message 39 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi @PeterY1  I can see that the engineer has put in a request to get the drop wire replaced which will need traffic lights again and I'm due further updates from them towards the end of the week.

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PeterY1
Contributor

on ‎12-03-2019 16h42

1,354 Views
Message 40 of 49

Re: Superfast Fibre 1 Unlimited upload speed dramatic change

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Hi Neil,

Openreach came on Friday 8 March and strung a dedicated 200-250m  line from my house socket to the point where it goes underground. It may have slightly improved download speeds but I have not dedected any improvement with the primary upload speed issue.

What has not been tried yet is a port swap at the cabinet incase something is faulty there. I also wonder if I am being capped on the upload. When I do a speedtest the needle always flicks up to 5Mb/s before dropping. I once got provisioned on a capped service before and saw the same thing during speedtests (albeit on the download). 

Over to you for though for next steps!

Cheers

Pete

 

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