Superfast Fibre 1 suddenly stopped working

[fzr400rrsp]

We had 'Superfast Fibre 1' installed approx 3 months ago, it's been great....until now.
For the past few days, it's basically become useless.

We cannot download stuff onto the TV any more (SKY Q).

If we try to access the internet on our devices, it fails.

It occasionally comes back up and starts working, to a degree, but it's very slow and if you access the likes of Twitter you get the posts but no images or videos - then it goes down again.

The weird thing is that if we do a speed test during these brief periods of it working, it says we're getting around 48meg, but the poor results when trying to download anything show that it simply isn't.

We've tried rebooting the battery back-up, the router on the wall and homehub umpteen times - no improvement.

We've got an engineer coming out Wed, but Wed is a long time away when it's the school holidays and the kids are bored - anyone any ideas?

[imjolly]

does your phone work - do you get a dial tone?  any line noise?

[fzr400rrsp]

We're getting a dial tone.

Haven't actually tried a call to see if any line noise.

[imjolly]

try 17070 option 2  should be quiet apart from announcement

[pippincp]

"We've tried rebooting the battery back-up, the router on the wall and homehub umpteen times - no improvement."

This would suggest an FTTP conection.

Are you on the Saxmundham exchange?

[fzr400rrsp]

Once we press 'quiet line test' there is then silence, no noise.

[fzr400rrsp]

Don't know what the relevance of it being an FTTP connection is?

Does it mean I'm in the wrong forum??

We're in Aberdeen, not a clue which exchange/cabinet we're attached to.

[fzr400rrsp]

Ah, I think I get the relevance of the FTTP thing.
It means the phone line test becomes irrelevant?

To clarify, it is FTTP.

There's a battery back up box and Huawei router on the wall, then it goes to a Smart hub 7.

[pippincp]

No, you are not on the wrong forum but it helps to know the type of connection you have. Unlike FTTC (fibre to the cabinet) FTTP has no copper phone line which could cause problems hence @imjolly asking for you to conduct a quiet line test.

I only asked about Saxmundham as there is a known FTTP issue currently being investigated by an engineer.

[pippincp]

Sorry for not adding this but FTTP issues cannot presently be handled by the mods here. Give the FTTP team a ring on 0800 587 4787.