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Distinguished Guru
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Message 1 of 18

Suspect e-mail from BT?

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Anyone had this e-mail?

 

From: BT< btservices at comms dot bt dot com

 

All links (I've removed) would go to h t t p / comms.bt.com************

 

 

BT logo 
 
 
Important information about your BT service.
 
At BT, we always try to make sure that our customers get value for money. So while we update you on a few changes to your current calling plan, we'd also like to point out some of the really useful features that come with your BT landline. For instance:

Calls to 0845 and 0870 numbers1 - included at no extra cost:
 
 -During the weekend if you have our Unlimited Weekend Plan.
 -During evenings and weekends if you have our Unlimited Evening & Weekend Plan.
 -At any time if you have our Unlimited Anytime Plan.
 
So you can make the calls you need to companies like your bank, insurance company or energy supplier without worrying about the cost. If you are not on any of the calling plans mentioned above, please check below for your inclusive call times.

Voicemail with 1571 - helping you to never miss a message2.


1471 Caller ID - letting you see who's called you last.


Online account management with Your Account - the easy way to keep track of your calls, get online support and pay bills. Visit your account now


Friendly, expert customer service.


We are also making some changes to your BT service.
 
We'd also like to make you aware of some changes to our prices, terms and conditions, effective from 1st April 2010. These include changing what we define as the evening call period for all types of calls: at the moment from 6pm-6am, but changing to 7pm-7am. For more details about this change, as well as changes to our call set-up fee and daytime rate, please see below.
 
Thank you for being a BT customer.
 
Yours sincerely,
 
Warren Buckley
 
Managing Director, Customer Service
 
 
 
 
Terms & Conditions
 
 For full details of our prices, terms and conditions, visit

Calls to 0845 and 0870 numbers are inclusive during the weekend if you are on BT Basic, evening and weekend if you are on BT Together Local or BT Working Together Talk and anytime if you are on BT Working Together. Light User Scheme and In-Contact Plus customers are not eligible for inclusive calls to 0845 and 0870 numbers. Exclusions and fair usage policy applies.

1. Inclusive 0845 and 0870 calls: calls of up to 60 minutes duration (excluding indirect access numbers and dial-up internet access) at times dependent on existing residential BT Calling Plan. Fair use policy applies - maximum 1,000 minutes or 150 calls a month. If either of these limits on inclusive calls is exceeded, BT will charge for these calls until further notice. Terms and conditions apply.
 
2. BT Answer 1571: At least two chargeable or inclusive calls (excludes BT Broadband Talk calls) must be made per month to avoid monthly charge of £1 being added to your bill for the service. Opt in required. Deactivation of 1571 service and deletion of messages occurs after 90 days' mailbox inactivity. Some social and burglar alarm equipment may be incompatible with BT's messaging service - check with your supplier.
 
Calls to 0871 numbers will cost no more than 10ppm plus 9.3p set-up fee; calls to 070 no more than 50ppm, with a maximum set-up charge of 50p. See
 
 
Changes to home phone calling plan prices in April 2010.
 
 Daytime and Evening call period.
 
From 1st April 2010 we will be changing the evening call period: currently from 6pm-6am, changing to 7pm-7am. As a result, calls made between 7pm and 7am will be charged at the evening rate. This change will affect all call types, including calls to mobiles, international numbers and 0845 and 0870 numbers1. If you are on the Unlimited Evening & Weekend Plan, your inclusive calls will start at 7pm instead of 6pm.
 
Call set-up fee.
 
From 1st April 2010, the call set-up fee for non-inclusive calls from landlines and for non-inclusive Broadband Talk calls will increase from 9.3p to 9.9p per call. The existing call set-up fee of 3p per call for BT Basic, Light User Scheme and In-Contact Plus customers remains unchanged.
Call set-up fees will not apply to:
 
Inclusive weekend calls for customers on the Unlimited Weekend Plan.

 
Inclusive evening and weekend calls for customers on the Unlimited Evening & Weekend Plan or the Broadband Talk Evening & Weekend Plan.

 
Inclusive any time calls on the Unlimited Anytime Plan or the Broadband Talk Anytime Plan.

 
Calls to Freephone services and other inclusive calls not mentioned above.
 
Daytime UK calls.
 
From 1st April 2010, the cost of UK landline calls made during the daytime will increase from 5.4 pence per minute to 5.9 pence per minute. This change does not apply to BT Basic, Light User Scheme and In-Contact Plus customers. The changes to the evening call period, set-up fee and daytime UK landline call price do not affect inclusive calls of up to an hour made with the Unlimited Anytime Plan.
 

We sent this email to ************************************* @ btinternet . com because it contains important information about your account.

 

Log in to BT | Contact us | Privacy policy

British Telecommunications plc.
Registered office: 81 Newgate Street, London EC1A 7AJ
Registered in England No 1800000

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 18

Re: Suspect e-mail from BT?

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had the same email. Apparently there is a new brochure which is being sent to homes about changes including the new evening times - 7pm - 7am



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StewartM
Contributor
7,546 Views
Message 3 of 18

Re: Suspect e-mail from BT?

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Yes, same hear. Received it yesterday.

Stewart
Distinguished Guru
7,540 Views
Message 4 of 18

Re: Suspect e-mail from BT?

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Thanks for the replies.

 

I have not clicked on any of the links (just hovered over them to get the link addresses)

 

@imjolly. Did you click on any links to get that info?

 

 

 

edit.

I've removed any references that this email should not be treated as genuine. Thanks Sean for the reply!!

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Community Manager
Community Manager
7,536 Views
Message 5 of 18

Re: Suspect e-mail from BT?

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Hi DS,

 

Thanks for flagging this.  I can confirm that this email is a genuine email from BT.

 

Cheers

Sean

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Distinguished Guru
7,526 Views
Message 6 of 18

Re: Suspect e-mail from BT?

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Hi Sean

 

Thanks for that but you never know!

 

The prices going up on 01/04 - Is that an April fools joke!! Smiley Very Happy

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Distinguished Sage
Distinguished Sage
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Message 7 of 18

Re: Suspect e-mail from BT?

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Hi DS

 

just googled and found comments on moneyexpert forum



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Distinguished Guru
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Message 8 of 18

Re: Suspect e-mail from BT?

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Thanks. I might just 'pop out' for a minute Smiley Very Happy

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Jasco
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Message 9 of 18

Re: Suspect e-mail from BT?

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Hmm, so how do I stand being half way through a 12 month rolling contract for evening and weekend calls?

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Dorset_Vinney
Aspiring Expert
7,446 Views
Message 10 of 18

Re: Suspect e-mail from BT?

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A price increase part way through a contract gives you the opportunity to leave at that point. I'm not sure how quickly you have to act from the point when it comes into force.

Dorset Vinney - I speak up when I'm worried