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sharenngraham
Aspiring Contributor
944 Views
Message 1 of 8

Switch To Fastpath Please

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Hello, 

 

Is it possible for a forum mod to switch me to fastpath please?

 

1. Product name: BT Home Hub
2. Serial number: +068340+NQ60701387
3. Firmware version: Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated Unknown
4. Board version: BT Hub 4A
5. ADSL uptime: 4 days, 12:55:48
6. Bandwidth: 1203 / 22545
7. Data sent/received: 13.1 GB / 560.2 GB
8. Broadband username: bthomehub@btbroadband.com
9. BT Wi-fi: No
10. 2.4 GHz Wireless network/SSID: BTHub4-9RM5
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID: BTHub4-9RM5
15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic (Smart Wireless)
18. Firewall: Default
19. MAC Address: 90:72:82:86:e0:a0
20. VPI/VCI: 0 / 38
21. Modulation: G.992.5 Annex A
22. Latency type: Interleaved
23. Software variant: -
24. Boot loader: -

 

Also would a forum mod be able to give me an update on Amazon vouchers and the Mastercard? I know it can take up to 30 days but I was told in an email that I would recieve an email if I was successful or not, which was 10 days ago.

 

Thanks

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Switch To Fastpath Please

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as you have a great stable conenction for the last 4 days the mods will help getting latency changed to fast  they will post a contact us link here   post your problem about your vouchers serparate on billing and packages board - there is also help sugegstions and link which you should try first

 





contact mods.jpg


After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 2/3 working days either by phone or email



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sharenngraham
Aspiring Contributor
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Message 3 of 8

Re: Switch To Fastpath Please

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Thank you 🙂
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PaddyB
Moderator
Moderator
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Message 4 of 8

Re: Switch To Fastpath Please

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Hi @sharenngraham,

 

I'll be able to take a look at your connection and if possible turn off interleaving.

 

Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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sharenngraham
Aspiring Contributor
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Message 5 of 8

Re: Switch To Fastpath Please

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Done.
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PaddyB
Moderator
Moderator
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Message 6 of 8

Re: Switch To Fastpath Please

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Thank you @sharenngraham,

 

You'll receive a reply later on today.

 

Cheers

 

PaddyB

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Message 7 of 8

Re: Switch To Fastpath Please

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@PaddyB Hi Paddy, is there any chance you can switch my VDSL connection over to fastpath please? I live yards from the cabinet and my connection is rock solid, what additional information do you require? Many Thanks and much obliged.

 

Amit.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 8 of 8

Re: Switch To Fastpath Please

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the mods cannot change you to fast on vdsl/fibre connections only on adsl



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