Hi @warrenshaw22 and thanks for posting.
I'm sure we can help with the upgrade. The quickest way to sort this would be to get your friend to register on the community so we can arrange to contact them directly. Thanks for raising this @imjolly
Hi David, as I said before they aren't particularly tech savy, that's why I posted here n their behalf 🙂
Would it be possible i could PM you all their account details and contact number and you could maybe call them that way ? Would save alot of hassle 🙂
Hi @warrenshaw22 ,
Thanks for getting back. I can understand how your friends might not be very tech savvy and I'll be happy to help but if you could get them to register at some stage it might make things easier if they have any other problems. I've sent you a private message explaining how you can contact the forum moderation team.
Check here: https://community.bt.com/t5/notes/privatenotespage