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Aspiring Contributor
318 Views
Message 1 of 6

Switch from Sky not smooth

Hi,  I have just switched my phone and broadband from sky.  My activation day was yesterday (10/08/2015).

 

My phone line went off at about 8am so I thought great it's happening earlier in the day rather than later.  I thought these transfers were supposed to be really quick with minimal interuption.   I still have no phone line, so no bt broadband.  I am in a very poor mobile reception area so find it next to impossible to hold a decent coversation via my mobile.   I am using my 3 dongle to connect at the moment.

I am dependant on the phone line as I am disabled and chronically ill with Multiple sclerosis and arthritis.

Sky had a special departmentr that I could contact that gave me priororty, do bt have similar?

 

Could someone on here please advise me on what to do no about my failed connection please as I am at a loss.

 

Thanks in advance for any help and advice given xxx

 

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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
314 Views
Message 2 of 6

Re: Switch from Sky not smooth

I have asked a moderator to provide assistance, they will post an invite on this thread.

 


They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.

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Aspiring Contributor
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Message 3 of 6

Re: Switch from Sky not smooth

Thankyou for your assistance.

 

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Moderator-Retired
305 Views
Message 4 of 6

Re: Switch from Sky not smooth

Hi LAINEY2177,

I'm really sorry for the problems you are having with your order.

The best thing for you to do would be to contact our order specialist team and allow them the chance to put things right. I will drop you a private message now which will include the link to the order team whereby you can chat with them online. This order team is based in the UK and will own your complaint until everything is sorted out.

Should you have any further problems after speaking with this team please let us know.

Cheers
OlgaC

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Aspiring Contributor
301 Views
Message 5 of 6

Re: Switch from Sky not smooth

Thankyou,  I only registered a few hours ago on the forums.  How do I pick up my private messages,

 

Elaine.

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Distinguished Sage
Distinguished Sage
299 Views
Message 6 of 6

Re: Switch from Sky not smooth


@LAINEY2177 wrote:

Thankyou,  I only registered a few hours ago on the forums.  How do I pick up my private messages,

 

Elaine.


Use this link https://community.bt.com/t5/notes/privatenotespage