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adrian109
Contributor
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Message 11 of 16

Re: Switched from Sky Fibre to BT Infinity 1 today - still no internet!!

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I tried calling 0800 111 4567 which is the number given from the BT Smart Hub web interface when there are issues connecting.

Unfortunately that number is out of service after 5:30pm!! 😭
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adrian109
Contributor
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Message 12 of 16

Re: Switched from Sky Fibre to BT Infinity 1 today - still no internet!!

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I thought I would stay up till midnight to give BT the benefit of the doubt and see if my broadband would be activated on the activation date they gave me. Guess what...

 

It hasn't been activated and I'm now without any broadband for how long I just don't know. 

 

My BT order tracker just says there has been a delay.  We will let you know if this effects your service.

 

Well it has affected me I no longer have any broadband as of 18:30 yesterday. BT have NOT let me know that my service has been affected!

 

Are there any moderators on here that can help me please. 

 

Thanks.

 

Screenshot_20161019-001131.png

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adrian109
Contributor
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Message 13 of 16

Re: Switched from Sky Fibre to BT Infinity 1 today - still no internet!!

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It appears to have started working. The BT Smart Hub light has just turned solid blue!
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pippincp
Distinguished Sage
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Message 14 of 16

Re: Switched from Sky Fibre to BT Infinity 1 today - still no internet!!

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Sky are notorious for delaying transfers.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 15 of 16

Re: Switched from Sky Fibre to BT Infinity 1 today - still no internet!!

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@adrian109 wrote:
It appears to have started working. The BT Smart Hub light has just turned solid blue!

That is a good sign. The configuration change is usually done automatically, once all the other tasks have been closed.

 

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Uma1r
Aspiring Contributor
555 Views
Message 16 of 16

Re: Switched from Sky Fibre to BT Infinity 1 today - still no internet!!

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Yeah they have just said there is a 'delay'. No explanation, no offer to refund the £49 I paid for activation and no ETA.
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