Line state: Connected
Connection time: 0 days, 01:23:02
Downstream: 3.063 Mbps
Upstream: 1.043 Mbps
BT Speedtester currently saying: "We haven't been able to complete the speed test at this time. This may be due to a problem with the speed tester, or your line may be running very slowly." See my original post for the speedtest.net results.
Phone socket is the old one. ASDL filter set up correctly and nothing plugged into any other extensions (during test or in normal use).
I'll also mention that I'm posting on my laptop using my iphone as a hotspot because the broadband isn't actually loading the forums at all right now.
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks for replying. ASDL Stats have been posted. As already stated, I can't use BT's speed tester as internet is too slow to load it (exact error message in earlier post).
Quiet line test seems OK to me.
Here's the noise and line rate:
23:07:46, 13 Aug. ( 81.060000) DSL noise margin: 5.80 dB upstream, 6.10 dB downstream
23:07:45, 13 Aug. ( 80.240000) DSL line rate: 1067 Kbps upstream, 3136 Kbps downstream
Really need to try btspeedtester again as it should work with your 3 mb connection speed
can you enter your phone number and post results. Remember to delete your number. https://www.btwholesale.com/includes/adsl/main.html
I have completed the whole speed test (the normal bt speed test is still giving the same error message about the speed being too low). Again, this was performed with ethernet connection with no other devices connected:
Download speed (Mbps): 0.10
Upload speed (Mbps): 0.90
Ping latency (ms): 108.88
The ASDL checker results are below:
Any help in getting this sped up would be greatly appreciated.