Hello, I have just been on the phone to BT for well over an hour (mostly on hold) and have got nowhere with this, so thought I'd try here!
To cut a long story short, I live fairly out in the sticks, I know I will never have a good download speed (until infinity) but my upload speed for the last 2 years has been 1mb, I need a good upload speed for my work and my gaming! Before this my line was horrendous for errors and my router would discconect continuously (and my speed dropped to 0.1mb all the time as a result). So I was upgraded by my last isp to adsl2+, no more errors, no more disconnects, 1mb upload speed...great!
Now I switched to BT today and I am on the same download speed of around 3.5mb but my upload speed (sync) is capped at the good old 448kb! I have spoken to several BT tech people most of whom had never heard of adsl or adsl2+, and they all assured me I cannot possibly be on a faster upload speed than 448kb.
I want to know a couple of things, firstly is there any chance I will automatically get onto adsl2+ after a few days of the 10 day training period? If not can I be forced onto it somehow after this period by someone at bt who knows what I am actually talking about? And if I can't get adsl2 in any case from BT, surely i should be allowed to cancel my contract, as the website clearly says the package allows for up to 16mb download (which isn't physically possible with adsl 8mb max) so surely it is misleading and mis-selling??
Thanks for any advice
There may be a reason why BT have changed your modulation to ADSLMax.
1) are you connected to master or test socket?
2) Can you please run a BT speed test http://speedtester.bt.com (not beta version)
3) is there any noise on your line. dial 17070 option2 from landline. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
ADSL Line Stats Help
If you have a BT Home Hub like the one below...
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3)
Im on a 5km long line and have been upgraded to BTw's 21cn network but kept on ADSLMax due to line condition and line length.
did you only join bt yesterday and therefore still in the 10 day training period? I presume you checked that the exchnage is 21Cn enabled from your comments as your previous ISP may well have been an LLU provider
as you say if you were on adls2 then conenction speed would be about the same but upload would be faster. It's unusual for 21CN to be more stable than adslmax due to the aggressive system on noise on 21CN
are you conencted to test or master socket?
with your line attenuation of 53.3 dB, your line is about 3.8km long.
On ADSLMax your download speed on a good line would be around 3500-4128kbps
On ADSL2+ your download speed on a good line would be around 3810-4320kbps
However ADSL2+ is more agressive to any noise on your line, so if your on a long line then it can get very unstable on ADSL2/2+.
ADSL2+ allows speeds of upto 20mb however the further away from the exchange the slower the speeds get.
The same with ADSLMax which is upto 8mb however the further away from the exchange the slower the speeds get.
If you were on a LLU (unbundled) provider they can use their own equipment in the exchange. You can check here if BT have upgraded your exchange to BT's 21cn network (ADSL2/2+) http://www.samknows.com/broadband/broadband_checker
Or check here http://usertools.plus.net/exchanges/ enter your number and look for WBC on 21CN
Are you connected to master socket or test socket?
When did your BT Broadband service activate. If it was today then your in a 10day training period.
Thanks guys, master socket I beleive, and yes only joined today so I am in training period as I said (or think I said) above, so that was one of my questions, would/could I automatically go up to adsl2+ during this period , i.e do all connections start on adsl1 then upgrade during the period?I did read somewhere if your estimated speed is less than 8mb they dont bother putting you on adsl2+ anyway, but I wondered if they could do it anyway if I requested it (to someone who understands what adsl2+ is, whcih most BT's support don't seem to 😞
Perhaps I was on LLU before and thats how I got it but either way I'd at least like to TRY adsl2+ I just can't seem to get through to someone who knows what I mean!
The exchange is definitely wbc on 21cn, its even infinity capable though its not quite reached out here yet (they've laid the cables but are in some legal battle with the local council who are trying to protect the beautiful scenery apparently (the cabinet is on a road its hardly postcard picture stuff!! Anyway thats a whole 'nother thing which will hopefully be resolved soon anyway (its the only reason i left my old ISP to join BT).,..I just dont want to be stuck with a really bad upload speed for weeks/months before infinity...
if you only joined bt broadband today then I would go back to sales and complain that your exchange is 21CN enabled but you have been put on adslmax which is not the 'up to 20mb' connection that they advertise 08007830056
as you are on adslmax then you will not move automaticallty during your traing period
Thanks guys, I don't want to cancel my contract or anything BUT like you say the website says 16mb (not 20mb for me but the point is the same!) that simply is not posisble on adsl max...I told them this and they said now the contract has started it is tough and I could only argue this point if I had signed up over the phone, not online, which makes NO SENSE on any level whatsoever...guess I'll be on the phone to India most of tomorrow then..groan...