Switching BT Sport from TalkTalk to Sky

[dwhite4245]

I currently use TalkTalk for broadband and have BT Sport on that platform. I'm switching to Sky on Saturday so how do I go about switching BT Sport from the TalkTalk to Sky platform?

Thanks, Dave.

[imjolly]

Have you asked TT or SKY for assistance?

if they will not help you try contacting BTSPORT  https://www.bt.com/help/home/contactus/index.html#/sport

as you are not a bt broadband customer the forum cannot help

[dwhite4245]

Sorry I didn't mention that I have just switched from TT to BT broadband.

[imjolly]

If you are now. Bt broadband customer can you not just cancel bt sport with TT and then add it to your BT package.  https://www.bt.com/sport/addbtsport

[dwhite4245]

It's not that simple I'm afraid. Although I view BT Sport on the TalkTalk (Youview) platform, it is not supplied by TalkTalk. It's supplied by BT Sport but when I logon to BT and choose to Manage BT Sport there is no option to cancel it  or move it to the Sky platform.

[JohnC2]

Hi @dwhite4245  welcome to forum and thanks for posting. We (BT) need to place the order to cease BT Sport for Talk Talk customers. This will switch the service off and generate a message to Talk Talk to stop billing.
Has your broadband service with us started yet? If not when is due to go live?

Cheers
John

[dwhite4245]

Hi John, thanks.

You say 'We (BT) need to place the order to cease BT Sport for Talk Talk customers.' but how do I go about getting that done? There is no facility in 'Manage BT Sport' to do that.

I tried to order BT Sport on Sky during the application for broadband as it was on offer until 20th Dec 2019 but it wouldn't allow me as my Sky box isn't being installed until Saturday 21/12.

My broadband service starts on 6th Jan 2020.

So what's the process?

Cheers, Dave.

[NeilO]

@dwhite4245 Hi Dave, thanks for getting back to us, you'll need to get in touch directly with us in order to cancel it and unfortunately we won't be able to order it for your Sky box until you have an active viewing card with them as we can only order BT Sport on Sky after their service starts.

I'll send you a private message in a moment so you can send over your BT Sport account information and we'll be happy to help.

Thanks

Neil

[dwhite4245]

Thanks. In that case I'll wait until Sky is activated on Saturday before responding to your private message just in case anything goes amiss.

Cheers,Dave.

[NeilO · Accepted solution]

@dwhite4245 no problem at all.