Switching between Sport/BigSport

[cooperman]

I have a Halo2 product with BT Sport HD package. I used to be able to switch between Sport and Big Sport within MyBT account but this option is not available now when I log in. Instead I am asked to phone in to change this. Is this a recent change to being able to switch between the two sport packages simply on line?

[zulu17]

hi @cooperman 

i’ve moved Your question to this subforum as there are several experts In How BT orders are handled here.

[cooperman]

Thanks @zulu17 . Hopefully someone will know the answer.