I am currently a Virgin Broadband customer. I recently decided to shift to BT Infinity as BT was the only provider of Cable Broadband in my area. I placed my order on Saturday morning. I placed a provisional order as I did not have my MAC code and the executive on the phone informed me that I will be receiving an email that will ahve a link for me to input my MAC code once I had it. Subsequently , I got the MAC code from Virgin and input it into the link that was given to me in the email. I then scheduled an appointment for the 30th of August online. I did all this by Saturday afternoon.
Yesterday morning, as I randomly went to check my order status , I noticed that my appointment date had disappeared and instead I had the following message
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BT was the only provider of Cable Broadband in my area Are you sure? All the FTTC providers share Openreach infrastructure, and it is unusual for one to go live when the others don't. Have you checked Sky, PlusNet, John Lewis? They might have similar rules about phone lines, but will probably tell you as part of the order process. Maybe you are too far down the BT route now anyway?
Hi SJTP, Yes i did check Virgin and Sky before I considered BT. Did not look at John Lewis or Plusnet. Thanks. Looks like both these providers are also available in my area. Thanks for suggesting these names. I might possibly look into these options in my area . I guess in case I do not get a convincing answer from BT by thursday then I will go ahead and cancel the order and consider these two options, espcially considering plus net give me a broadband only option.
I don't know how up to date this has been kept, but https://spreadsheets0.google.com/pub?hl=en&hl=en&key=0AquiMM6uTUUzdHl4RGRZcnE1WWw0SVlLcVlzQWZuVFE&ou... may be useful. I think most of the other suppliers are significantly more expensive, especially if you want significant usage limits.
b.t.w. PlusNet is actually owned by BY, but kept fairly independant.
As expected, I get a call from BT today indicating that they will first have to activate my phone line and will only then be able to place a broadband order on the 31st. After all the horror stories I have read here, I am seriously sceptical about whether to still go ahead with this.
thanks for this sjtp. i think i will have to consider alternate options but just not sure if they will be any better.