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Thank you. I have tried once again and for some reason I have managed to get through to customer services in the UK who has told me it is escalated to the highest level now.
I really hate being lied to - it shows no respect. Every since I've been trying to get an engineer since friday, I've always been told no matter how much I request, there is no such process that allows an engineer to be booked the next day. The level 2 tech support booking an engineer appointment late at 5pm today for tomorrow, totally throws that excuse out the window.
The latest is that Level 2 tech support advised me that there was an issue affecting parts of the area. They assumed by fixing the fault affecting part of the area, would also fix my fault. Hence they cancelled my engineer appointment today, even though I was told to wait at home. Why they would assume that given that my broadband was never working in the first place beats me. They advised they will get another BT engineer out tomorrow.
I really feel your pain with this, if you want to feel a little better check out my BT sign up saga, a couple of places up the board.
As I said,
Apparently there is a special department in BT where they think of new and exciting ways to screw you up.
I believe there is great rivalry with a special award at Christmas to the person judged to have caused the most aggro.
I think you are correct you are better off with sky i moved fromm ee to bt and have had nothing but problems but it is too late for me i am stuck with the poor service for 18 months
I have a real master on my case, every turn blocked with military precision, lets see if they can spin it out till Christmas, thats got to be worth a few extra points.
I truly cannot believe that they can be this bad accidentally.