Switching phone number from Virgin to BT - too late?
I am currently with Virgin for phone and broadband, and will be getting BT phone and Infinity2 installed later this week.
I ordered online a while ago, and it's dawned on me I may not have selected the option to say I want to keep my existing phone number because I don't recall it asking me. I do really want to keep my existing number, and transfer it to BT.
I read a post on here, the user said that the engineer asked when he came to install if you want to keep your number.
Re: Switching phone number from Virgin to BT - too late?
Thanks, I sent an email to the Cust Serv email via the BT website, and got a response "If you’re contacting us to get a piece of the action on Sport" etc which is nonsense, so I emailed back, and got a reply "I can confirm that the we will completely take over on this date and Virgin service will be completely closed." (These quotes are copy & pasted from the emails!)
I also rang the 0800 800 150 number to check this means number port as well, and spoke to someone who, when I could get a word in, it took me 10 mins to convince I already had an order for Infinity2 I don't want to make a new one, I already have the BT Sport on my Sky TV, and no I am not looking to place an order for BT Vision - I want a simple answer to the question - can you port my number or not? Eventually he said that it can be ported, but then his computer froze and he's promised to call me back to confirm tomorrow.