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elliotk
Beginner
440 Views
Message 1 of 5

Sync dropped from 80mb to 70mb after 6 months

Hello,

 

Hoping you can help. We are a new build house, so new line, and have had Inifinity running at 80mb for the last 6 months with no issue. On Friday last week the speed dropped down to 70mb for no apparent reason and BT Tech Support basically have said there is nothing wrong with the line and it's within acceptable speed ranges.

 

My arguement is surely things don't just drop out of the blue for no reason....

 

Would you mind looking over these stats from my router, and guiding me on next steps?

 

5. VDSL uptime: 0 days, 08:07:21

6. Data Rate: 19999 / 70688

7. Maximum Data Rate: 26798 / 70696

8. Noise Margin: 15.1 / 6.2

9. Line Attenuation: 0.0 / 14.0

10. Signal Attenuation: 0.0 / 0.0

 

Thanks

 

Elliot

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4 REPLIES 4
pippincp
Sage
434 Views
Message 2 of 5

Re: Sync dropped from 80mb to 70mb after 6 months

Nothing wrong with those stats.

 

Post the result of THIS check remembering to remove your phone number.

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elliotk
Beginner
395 Views
Message 3 of 5

Re: Sync dropped from 80mb to 70mb after 6 months

Here you go....

 

BT Checker

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dfenceman
Expert
380 Views
Message 4 of 5

Re: Sync dropped from 80mb to 70mb after 6 months

Hi elliotk,

 

Your speeds are within the range for a Range A line and well above those for a Range B line.

 

Maybe, I stress maybe, more people were connected to your cabinet recently hence you have dropped to Range B.

This maybe of interest :-http://www.increasebroadbandspeed.co.uk/2014/vectoring-crosstalk-crisis

 

 

Best regards,
dfenceman
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ray_dorset
Distinguished Guru
370 Views
Message 5 of 5

Re: Sync dropped from 80mb to 70mb after 6 months

I agree it's probably crosstalk.
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