I have a Synergy 6500 Quad. The problem is that caller display is intermittent, and fails to display incoming number or stored name about one in four calls. This is the second 6500 set that has the same problem (the first Quad set was replaced for a quite different reason). Have checked line, filter etc. and all OK. My old Synergy 4100 works perfectly on this line, as does a Panasonic phone which I borrowed.
Has anyone else had similar experience?
Thanks in anticipation
Thanks for your suggestions. These have been tried...new filter, disconnected hub etc. and the result is the same. As other phones seem quite happy to work properly, I am assuming the 6500 is just not as good at decoding the incoming data.
I may be able to borrow a BT Sonus or Aura phone to see if either of these suffers from similar problems.
In the meantime thanks for your reply
I also have the same fault, I have a panasonic DEC in another room which works fine, this is really frustrating, as the Synergy is in the main incoming socket, I use for the answering machine, so half the calls I do not have a clue who rang,
come on BT get your act together...
Did you try what I suggested to John?
Hi Devon Dave,
Thanks for this, however,
I cannot see how this would make any difference, as I have said, the caller display is definitely working on the other phones?
Just as an update, I am no longer with BT, and have transferred to talktalk, with a new router, I am having exactly the same problem, even if I change the location of the phone, the Synergy is the only one that does not work all the time??