Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
THE WORST CUSTOMER SERVICE EVER! please pass on to Libby Barr
No doubt Libby Barr will not be interested and will not respond.
Today I had a simple problem to fix my email. It has taken 5 hours of being on hold and in the end my 11 year old son fixed it. Maybe you should employ him instead of idiots who claim to be IT experts.. as I type this I'm still on hold... so far its been another 17 mins. Im sure the MD Libby will be eating her tea right now whilst I wait for BT again to answer the phone yet again.
I am a relativly new customer to BT but at this rate not for much longer. You cant even speak to people in the UK!!!!!!