solved this.... had to set the region to UK in the System Tools > Time Settings screen under advanced... then bt sport all works fine...
Top man, worked for me. I would have spent hours trying to work this out without your posting, great work and thank you. The thought of ringing BT filled me with absolute dread and you have saved me from that!!
You sound like you have the same setup as I do, I just want to confirm that you do not have another modem, you are just plugging this straight into your telephone wall socket and you are up and running yes?
Yes, it's a one box system and was very easy to setup to replace the HH5. It has superb Wifi range and 4 Gigabit Ethernet ports.