BT has added eight new channels to its Entertainment package, meaning that customers will now enjoy a great line-up of 28 extra channels, as well as free BT Sport and the brilliant new AMC channel, which is free for BT TV customers.
We have written to the minority of our TV customers on the Entertainment package to let them know about this enhanced programming, and also to let them know that the price will be increasing by £2 a month. The new additional channels are Comedy Central Extra, MTV Music, Eden, Home, Good Food, Movies 24, Lifetime and H2.
We hope our customers will recognise that Entertainment still represents good value. If customers want to discuss their options they can call us. They are free to leave without paying penalty charges if they contact us within 30 days of receiving their email or letter about these changes.
Can the mods please ask for clarification as to why the price increase announcement has been delayed and not advised to customers alongside the other announced price changes .
So where is my pack on that list? more confused than ever by BT! ↓ ↓ ↓
|We’re changing the price of your TV Entertainment pack and adding eight new channels.|
|From 1 November 2015, the price of your TV Entertainment pack is going up by £2 a month – from £7.50 to £9.50.|
At the moment you’re getting a £2.50 a month discount. When the discount ends you’ll pay £9.50 a month. If it ends before 1 November, you’ll pay £7.50 a month and then the new standard price of £9.50 a month.
BTW do the new channels activate from Nov 1st? Been searching the TV section for details about this why is it in the bills section!
Today, I took the opportunity to cancel my BT TV.
I only used to watch about 4 programs a week and with the boxes inability to start recording at the right time and having to jump/skip commercial breaks I thought it was poor value for money (even before the rise).
Under 10 minutes on the phone.
A little unreleated, but why cant a company the size of BT afford to have a home page and website that is not covered in adverts for totally unrelated products e.g. a new car?
Navigation to BT services would then be so much easier...
Previously Bt allowed you to regrade your existing BT package. Why is this option not beig allowed here.
There is another example here
whereby Bt are requiring the customer to go via an unnecessary route to change their service.
I did ask earliar in this thread for the mods to get clarification of the options available to customers.
It would be beneficial if they did so.