Hi @jlb777 and thanks for posting.
I'm really sorry you're having so many problems with the order. It shouldn't take speaking to 5 different depatrments to get this sorted. Can you please send me over your details and I'll look into it for you. You'll get the contact the moderators link in my profile.
Hi @garethojones007 Sorry that you are also getting this error message.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.
Hi all, just joined BT, Youview box installed yesterday. Tried to login to BTTV app and got the same error TVE_A914. Been on the phone this morning to 5 different departments, now been on hold for 56 minutes. It's pretty shocking really, a communications company which cannot communicate! One day in and I've spent 3 hours on the phone!! Wish I hadn't given up Sky.
Has anyone had any success in solving this? The error code is unrecognised on the BT database of errors.
Hi, Ive had the same error having just signed up and tried to use the service. So far about 3 hours on phone and chat and not solved yet. I did find a link to the error code meaning - here it is
something about linking account to primary ID. I tried the suggestion, but couldnt see the way to link the proimary ID