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Beginner
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Message 21 of 24

Re: TVE_A914 Error - BT TV Everywhere

Hi David, yes I am still having the problem.
I will try and contact the moderators link now!
Thank you,
Sally
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BT TV Expert
356 Views
Message 22 of 24

Re: TVE_A914 Error - BT TV Everywhere

Hi @SallyH and @CristinaM

 

As discussed over the phone and via email.

The issue looks to be trying to access the BT TV app as opposed to the BT Sport app.

The BT Sport app should work with your account details.

If there are any further problems please drop me a PM.

Thought I would put this here as well as in email so that if anyone else has the same issue they can try this solution.

 

TVE_A914 is a BT TV app error and requires a BT TV subscription. BT Sport app is a separate app and so should be able to log onto that app all okay.

 

Thank you,

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Beginner
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Message 23 of 24

Re: TVE_A914 Error - BT TV Everywhere

Thank you Gemma!
It was great to talk to you, you were able to sort my query for me really quickly and painlessly!
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Beginner
335 Views
Message 24 of 24

Re: TVE_A914 Error - BT TV Everywhere

Hi Gemma
I just replied to your email as well. I'm a bit confused, I have BT TV, shouldn't that give me access to BT Everywhere and the BT TV app?
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