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Message 1 of 6

Taking money from me - UNAUTHORISED!!

I have never written on a forum before but I am absolutely outraged by BT and their services. I joined them in November and they have been taking over £100 every month for services that I am not getting, through their own fault! I have spoken to many people on a weekly basis and I aslo logged an official complaint in February this year which STILL has not been addressed! IMP647333

 

I have now sought legal advice and shall persue this until someone can give me an apology for the huge mistakes that they are making! To top off an awful 7 months of their constant faults, the lady that I spoke with today (Enie), hung up at 6pm because "they were closing"

 

I cannot stress how appauled I am at an unbelievable lack of response. I run a business myself and if I ever treated customers in this way I would expect to be finished!

 

I expect to get answers from somebody soon as this really is ridiculing customer service!

0 Ratings
5 REPLIES 5
walkerx
Recognised Expert
477 Views
Message 2 of 6

Re: Taking money from me - UNAUTHORISED!!

Hi,

 

Welcome to the forums.

 

It might be best to contact one of the moderators on this forum using their contact us form. You may have to wait a few days for a reply,  but they will look into any issues and keep you fully updated.

 

regards

Walkerx

0 Ratings
Distinguished Sage
Distinguished Sage
468 Views
Message 3 of 6

Re: Taking money from me - UNAUTHORISED!!

If you would like to contact one of the UK based BT Care Team who moderate this forum, they may be able to help you.

 

 

 

They can be contacted using this link BT Care Team

 

 

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

0 Ratings
RyanK
Beginner
441 Views
Message 4 of 6

Re: Taking money from me - UNAUTHORISED!!

Don't expect any magic from them mate, been waiting over a week for a response myself and have emailed them twice.

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Distinguished Sage
414 Views
Message 5 of 6

Re: Taking money from me - UNAUTHORISED!!

Ryank they are a very small team of UK based specialists all mails are dealt strictly in turn and you will be contacted personally by email or phone once your post comes to the top of the stack you should have received a tracking number if your mail was sent successfully
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Moderator
Moderator
403 Views
Message 6 of 6

Re: Taking money from me - UNAUTHORISED!!

Hi RyanK,

I've picked up your emails and I'll get back to you this evening.

Cheers

David
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