Its more likely that the phone line is affected as well, as the local network is where mistakes are often made.
If you can get hold of a phone and plug it in, then dial 1470 17070 and see what you get.
You should get a message telling you your phone number. If its not your number, or if you get a message from TT, then its a local routing issue.
You can also try calling 150, and see if you get "Thank You for calling BT"
Why I ask this, is that it will be information that will help DavidM work out where the fault is.
I had assumed that as you had spoken to BT, you were using your home phone line.
Thanks for posting.
I can see that we've got your details in our email queue but we haven't got as far as you yet. When you reach the top of the queue a mod (or myself ) will give you a shout to help with this.
All the best,
It does sound like a local network issue. Have you tried calling your home phone number, and see if anyone answers?
Have you tried calling your number from a mobile phone, and see it the person at the end thinks they are with TT?
When this is sorted, you are going to have to sort out a refund on any phone calls that were made on your line, if it was actually connected to a customer. The moderators should be able to help with this.
It may not be going anywhere at all, apart from a disconnected pair of wires, so you may not get an answer anyway. Its possible that someone was working on the network and disconnected some wires by mistake, then reconnected them up wrong, or the local cable records were incorrect.