cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
ray_dorset
Distinguished Guru
1,681 Views
Message 91 of 148

Re: Termination Request.

Sorry, I asked if you are using the new cables now instead of the old ones?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
MarkG33
Aspiring Expert
1,659 Views
Message 92 of 148

Re: Termination Request.

Yep using the dsl cable that came with the HH5. Not using the old ones because I don't need them now.
*This is my signature...it's a bit boring*
0 Ratings
ray_dorset
Distinguished Guru
1,649 Views
Message 93 of 148

Re: Termination Request.

So you've ruled out the modem, router, and cables.

It could still be a problem with the master socket or anything else between you and the exchange.

On the one hand that's good because you won't get charged for any faults found.

On the other hand, it's not fixed yet.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
MarkG33
Aspiring Expert
1,641 Views
Message 94 of 148

Re: Termination Request.

I've asked all the engineers to check my master socket when they arrived. They all checked before they did anything else and they've found no issues there.
The only thing they never checked was the exchange and until recently - Guess what they found a fault at exchange level. So until then I wil almost certainly guess that was my issue all the long.
Even before using the HH5, I had issues with the HH4A, HH3A and HH3B using the ECI modem which got replaced in April.
No matter what I use, change, reboot, turn off & on it wont make a difference in my situation really when you consider it being in the exchange.
I apologise for sounding rude but its true really. I wish I could go to thr exchange now and fiddle with bits'n bobs there lol.
*This is my signature...it's a bit boring*
0 Ratings
ray_dorset
Distinguished Guru
1,632 Views
Message 95 of 148

Re: Termination Request.

Nothing rude about it as far as I can see. You clearly have the patience of a saint 🙂
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
MarkG33
Aspiring Expert
1,624 Views
Message 96 of 148

Re: Termination Request.

 

 

 

 

ErrorMessageDouble post apologies but this is what happened with all 3 engineers just to be clear-

Engineer 1-
Checked master socket, checked for extention wiring, checked line for errors using his handheld device thing plugged it in twice - my line was clean errors and phoned up someone on his mobile and asked if they could see anything wrong they couldnt. He left that was that.
I was using my HH4A and old ECI modem then

Engineer 2 -
He checked my master socket, checked my line for errors, put new crimps in my line, checked the cabinet which was perfect, came back and replaced my faceplate with a new MK2 faceplate, drove to the exchange for a new ECI modem. Checked my line again for errors and it was clean. Phone up tech guys on his mobile to see if they see anything wrong but they dont they say everything is good. He requests a profile reset he leaves.
I was using the HH3A then.

Engineer 3 -
He checks my master socket for wiring etc. All is good, checks my line using his handheld devicec my line is clean, he checked 3 times about 5 mins apart all good. Goes to the cabinet and was there a long time say about 45 mins. Comes back says everything is perfect checked E and D sides and the signal was excellent for my line length and my ports worked. Signal to the exchange to the cabinet to my home was excellent for my line length he stated.
Ruled out REIN as my connection issues didnt follow the same patterns hes seen before. Ruled out faulty or loose joints as the frequency didnt match his experiences with a faulty line.
I mentioned PPP LCP Send Termination Request User Request - Point to point protocol he said he says that is Wholesale side. I asked perhaps the exchange he replies possiblly tell them on the forum then leaves.
I was using the HH3B and new ECI modem.

So now on the HH5 and still issues but the recent finding of a fault at my exchanges does point to that being the cause all this time.
Only today they find a fault at exchange level I probably think other people have reported the same issue in my area because of how quickly Wholesale found a fault. My fault was opened by mod Stuart on Monday the 28th July and a fault was found today Thursday 31st at the exchange.
I do believe eveeything has been done possible from my side and have wasted those engineer's time

My connection again dropped during this long message time to the same errors I have had for months lol and see if theres been any good changes yet.......I doubt it. 🙂

 

 

Line Stats

 

1. Product name: BT Home Hub

2. Serial number: +068343+NQ42338353

3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 31/07/14

4. Board version: BT Hub 5A

5. VDSL uptime: 0 days, 00:55:34

6. Data rate: 5240 / 39993

7. Maximum data rate: 5447 / 49884

8. Noise margin: 6.2 / 10.8

9. Line attenuation: 0.0 / 24.8

10. Signal attenuation: 0.0 / 22.4

11. Data sent/received: 11.5 MB / 82.6 MB

12. Broadband username: bthomehub@btbroadband.com

13. BT Wi-fi: No

 

 

IP keeps changing

 

Internet Connection Configuration

 

Connection Information

 

Connection time: 0 days, 00:55:54

Data Transmitted/Received: 11.5 MB / 82.6 MB

Broadband username: bthomehub@btbroadband.com

Password: Not configured

 

TCP/IP settings

 

Broadband network IP address: 5.81.82.135  

Default gateway: 172.16.18.135  

Primary DNS: 213.120.234.58  

Secondary DNS: 62.6.40.178 

 

Upstream keeps going up & down

 

VDSL Line Status

 

Connection Information

 

Line state: Connected

Connection time: 0 days, 00:57:57

Downstream: 39.06 Mbps 

Upstream: 5.117 Mbps

 

 

 

 

*This is my signature...it's a bit boring*
0 Ratings
MarkG33
Aspiring Expert
1,580 Views
Message 97 of 148

Re: Termination Request.

I just wanted to update my thread -

The mod that's helping me still won't be available to chat to me until next Monday when he gets back then.

The reason I'm posting this is according to my fault tracker on BT the issue was resolved it says the following - 

 

Clear request

We think your fault is now fixed

 

Your fault should now be fixed

Further diagnostic investigations are currently taking place. We will contact you as soon as possible to advise of progress.

 

And there's a button saying accept fix. I'm stuck in a rock and a hard place as I'm still getting Termination Requests and won't know what Wholesale have done in the exchange until Monday now. 

If that hasn't fixed it and I still get issues I'm pretty much stuck. My fault was apparently resolved at 13:05 today. I don't think so.

 

14:06:58, 06 Aug. (497563.490000) CWMP: session completed successfully

14:06:58, 06 Aug. (497563.270000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

14:06:53, 06 Aug. (497557.950000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

14:06:53, 06 Aug. (497557.940000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

14:06:50, 06 Aug. (497555.260000) WAN operating mode is VDSL

14:06:50, 06 Aug. (497555.260000) Last WAN operating mode was VDSL

14:06:49, 06 Aug. (497554.220000) CWMP: session closed due to error: Could not resolve host

14:06:49, 06 Aug. (497554.050000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

14:06:49, 06 Aug. (497554.050000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

14:06:49, 06 Aug. (497554.340000) PPP IPCP Receive Configuration ACK

14:06:49, 06 Aug. (497554.340000) PPP IPCP Send Configuration Request

14:06:49, 06 Aug. (497554.340000) PPP IPCP Receive Configuration NAK 

 

14:06:49, 06 Aug. (497554.180000) PPP LCP Send Configuration Request

14:06:49, 06 Aug. (497554.180000) PPP LCP Receive Configuration Reject

14:06:49, 06 Aug. (497554.170000) PPP LCP Send Configuration ACK

14:06:49, 06 Aug. (497554.170000) PPP LCP Receive Configuration Request

14:06:49, 06 Aug. (497554.160000) PPP LCP Send Configuration Request

14:06:48, 06 Aug. (497553.750000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

14:06:40, 06 Aug. (497545.880000) PPP LCP Send Termination Request [User request]

14:06:34, 06 Aug. (497539.220000) New GUI session from IP 192.168.1.50

14:04:52, 06 Aug. (497437.040000) CWMP: session completed successfully

14:04:51, 06 Aug. (497436.850000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

14:04:46, 06 Aug. (497431.020000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

14:04:46, 06 Aug. (497431.010000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

14:04:43, 06 Aug. (497428.010000) WAN operating mode is VDSL

14:04:43, 06 Aug. (497428.010000) Last WAN operating mode was VDSL

14:04:42, 06 Aug. (497427.100000) PPP IPCP Receive Configuration ACK

14:04:42, 06 Aug. (497427.100000) PPP IPCP Send Configuration Request

14:04:42, 06 Aug. (497427.090000) PPP IPCP Receive Configuration NAK

14:04:42, 06 Aug. (497427.090000) PPP IPCP Send Configuration ACK

14:04:42, 06 Aug. (497427.090000) PPP IPCP Receive Configuration Request

14:04:42, 06 Aug. (497427.090000) PPP IPCP Send Configuration Request

14:04:42, 06 Aug. (497427.090000) CHAP authentication successful

14:04:38, 06 Aug. (497423.750000) CWMP: session closed due to error: Could not resolve host

14:04:38, 06 Aug. (497423.500000) CHAP Receive Challenge

14:04:38, 06 Aug. (497423.380000) Starting CHAP authentication with peer

14:04:38, 06 Aug. (497423.380000) PPP LCP Receive Configuration ACK

14:04:38, 06 Aug. (497423.130000) PPP LCP Send Configuration Request

14:04:38, 06 Aug. (497423.130000) PPP LCP Receive Configuration Reject

13:59:17, 06 Aug. (497102.850000) CWMP: session completed successfully

13:59:17, 06 Aug. (497102.480000) CWMP: HTTP authentication success from https://pbthdm.bt.mo

13:59:12, 06 Aug. (497097.310000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

13:59:12, 06 Aug. (497097.300000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

13:59:09, 06 Aug. (497094.220000) WAN operating mode is VDSL

13:59:09, 06 Aug. (497094.220000) Last WAN operating mode was VDSL

13:59:08, 06 Aug. (497093.130000) CWMP: session closed due to error: Could not resolve host

13:59:08, 06 Aug. (497093.110000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

13:59:08, 06 Aug. (497093.110000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'

13:59:08, 06 Aug. (497093.310000) PPP IPCP Receive Configuration ACK

13:59:08, 06 Aug. (497093.300000) PPP IPCP Send Configuration Request

13:59:08, 06 Aug. (497093.300000) PPP IPCP Receive Configuration NAK

13:59:08, 06 Aug. (497093.300000) PPP IPCP Send Configuration ACK

13:59:08, 06 Aug. (497093.300000) PPP IPCP Receive Configuration Request

13:59:08, 06 Aug. (497093.300000) PPP IPCP Send Configuration Request

13:59:08, 06 Aug. (497093.300000) CHAP authentication successful

13:59:08, 06 Aug. (497093.140000) CHAP Receive Challenge

13:59:08, 06 Aug. (497093.140000) Starting CHAP authentication with peer

13:59:08, 06 Aug. (497093.140000) PPP LCP Receive Configuration ACK

13:59:08, 06 Aug. (497093.130000) PPP LCP Send Configuration Request

13:59:08, 06 Aug. (497093.130000) PPP LCP Receive Configuration Reject

13:59:08, 06 Aug. (497093.130000) PPP LCP Send Configuration ACK

13:59:08, 06 Aug. (497093.130000) PPP LCP Receive Configuration Request

13:59:08, 06 Aug. (497093.120000) PPP LCP Send Configuration Request

13:59:07, 06 Aug. (497092.810000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

13:58:59, 06 Aug. (497084.750000) PPP LCP Send Termination Request [User request]

 

 Line Stats -

 

1. Product name: BT Home Hub

2. Serial number: +068343+NQ42338353

3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 31/07/14

4. Board version: BT Hub 5A

5. VDSL uptime: 0 days, 04:19:15

6. Data rate: 5566 / 39993

7. Maximum data rate: 5527 / 51078

8. Noise margin: 6.0 / 10.8

9. Line attenuation: 0.0 / 24.8

10. Signal attenuation: 0.0 / 22.4

11. Data sent/received: 3.8 GB / 4.1 GB

 

I have a suspicion it hasn't actually been 100% fixed - I really hope I'm wrong as every other avenue has been ventured in except the exchange and I doubt it's been fixed randomly today.  I guarantee it will happen lol.

*This is my signature...it's a bit boring*
0 Ratings
ray_dorset
Distinguished Guru
1,572 Views
Message 98 of 148

Re: Termination Request.

From your line stats it looks like DLM has capped your speed to raise your noise margin due to disconnections on your line.

You only have 4 hours uptime for some reason.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
MarkG33
Aspiring Expert
1,561 Views
Message 99 of 148

Re: Termination Request.

I got a load of termination requests this afternoon. There must be something I'm missing here. I do hope wholesale hasn't just said its been resolved for the sake of it. According to the mod the other day there was a possible back log the other day. So I don't understand how its been resolved so quickly.

After some time if it continues then I will be stumped on what to do next.
Its no suprise DLM has kicked in its been on and off for days. Something is wrong still somewhere out there.
*This is my signature...it's a bit boring*
0 Ratings
MarkG33
Aspiring Expert
1,547 Views
Message 100 of 148

Re: Termination Request.

Another Termination Request.

I won't bother posting event logs, Line stats -

1. Product name: BT Home Hub

2. Serial number: +068343+NQ42338353

3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 31/07/14

4. Board version: BT Hub 5A

5. VDSL uptime: 0 days, 00:16:34

6. Data rate: 5566 / 39993

7. Maximum data rate: 5611 / 50548

8. Noise margin: 6.0 / 10.3

9. Line attenuation: 0.0 / 24.8

10. Signal attenuation: 0.0 / 22.4

 

*This is my signature...it's a bit boring*
0 Ratings