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marmite1969
Beginner
405 Views
Message 1 of 9

Terrible BB speed but should be better

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Hi all,

Up until about 4 weeks ago I have had great speeds in excess of 6Mb.

4 weeks ago the speed suddenly dropped now I just get a speed of 0.23 download and 0.37 upload! (speed test . net), as i write this I have just retested using the new beta BT tester ( http://speedtester.bt.com/beta) and got.044 DL

 

I have done ALL the things that should be done like resetting the hub disconnecting other devices etc using the 'test' socket and changed the filter.

BT support say all is well??

 

I have carried out the proper tests using the BT speed tester (http://speedtester.bt.com/), the results are below:

 

Results Image not loaded

This Test comprises of two tests

1. Best Effort Test: -provides background information.

 Download  Speed
 358 Kbps
  
0 Kbps7150 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 358 Kbps
 For your connection, the acceptable range of speeds is 600-7150 Kbps.
 Additional Information:
 Your DSL Connection Rate :8128 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
 IP Profile for your line is - 6500 Kbps


2. Assured Rate Test: -provides background information.

 Download Speed
 320 Kbps
  
0 Kbps600 Kbps
Max Achievable Speed

 

 Download speedachieved during the test was - 320 Kbps
 For your connection, the acceptable range of speeds is 576-600 Kbps.
 Additional Information:
 Assured Rate IP profile on your line is - 600 Kbps



This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

 

Also below are my hub stats:

 

ADSL line status
Connection Information
Line stateConnected
Connection time6 days, 01:37:38
Downstream8,128 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)15.1 dB / 27.0 dB
Line attenuation (Down/Up)18.0 dB / 10.5 dB
Output power (Down/Up)16.3 dBm / 1.9 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)80 / 0
CRC Errors (Down/Up)2 / 0
HEC Errors (Down/Up)38 / 0
Error Seconds (Local/Remote)2 / 0
 
 
Hide Details 

I hope some one can help me as this is now getting beyond a joke.

I am paying for unlimited BB (option 3 with tv etc).

I cannot stream on the internet or use skype etc.

My x-box also complains along with the bt vision box and ps3.

 

Thanks in advance

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8 REPLIES 8
Distinguished Sage
398 Views
Message 2 of 9

Re: Terrible BB speed but should be better

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Hi I suggest you contact the forum mods they should be able to get your problem sorted for you this is a link to them
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours

They are a UK based specialist team who have a good record at getting problems solved
marmite1969
Beginner
393 Views
Message 3 of 9

Re: Terrible BB speed but should be better

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thank you.

I have just emailed a mod and I lokk forward to getting a reply some time this weel 🙂

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jamessteyn
Aspiring Contributor
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Message 4 of 9

Re: Terrible BB speed but should be better

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Thats better than what I can get. I only get up to 2MB and BT promises us that they will give us Fibre Optics but they don't! Everyone is fed up with them in our village that they DON'T CARE ABOUT! I know this because they not even posted a date when Fibre is coming to our village and they make out no one would like Fibre Optics!

 

Great job BT!

 

NOT!

 

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Distinguished Sage
360 Views
Message 5 of 9

Re: Terrible BB speed but should be better

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@ jamessteyn A large part of the uk is still waiting for fibre to be installed you are not on your own it is a very large project that will take a few years to complete it certainly cannot be done over night
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jamessteyn
Aspiring Contributor
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Message 6 of 9

Re: Terrible BB speed but should be better

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YP, I know it is a large project but it does not help that you are not doing the rest at 2015! We should of been like France putting Fibre Optics in cities ages ago so smaller villages can have them now!

 

But it also does not help that a BT employeer says that we are going to get Fibre Optics and we don't!

 

And I know BT does not care about our village because here are the facts:

 

*We were one of the last villages to move from Dial up to Broadband

*We only have Broadband because people sponsered us because it was that bad

* We are not getting Fibre Optics for a while because every BT employee that I spoke to does not know when we getting it

*Our exchange does not have many services avable only one Broadband option and that is to get Broadband under 2MB!

* The BT Chair Man gets Faster internet than us and we are one of the villages who is next door to his house!

 

We know that this is a long project but BT does not help us just upgrading us to something better for now until we get Fibre!

 

The village would of been HAPPIER if BT just upgraded us to a better service (SPEED, NOT PRICE DEALS!) for now before Fibre comes in our area!

 

And I don't like it that BT is trying to shut us up because our boradband is Rubish, BT should of upgraded us to a better speed but no they don't!

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Distinguished Sage
338 Views
Message 7 of 9

Re: Terrible BB speed but should be better

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Hi this is a customer to customer self help forum you are like thousands of others including people in large towns and cities as well that only get speed like yours and lower you just have to be patient and wait sorry your community will be upgraded when its turn comes no sooner no later every one wants infinity but unfortunately that is not possible or practical this link will keep you informed about your exchange http://www.samknows.com/broadband/exchange_search
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marmite1969
Beginner
299 Views
Message 8 of 9

Re: Terrible BB speed but should be better

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Thanks to David a BT MOD for helping to solve this issue.

 

It was resolved after sending the fault to BT's complex faults team as my V.P. (virtual path) was faulty.

 

My speed is now back to the 6.28Mb I was getting before the problem.

 

Happy now Smiley Wink

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Distinguished Sage
290 Views
Message 9 of 9

Re: Terrible BB speed but should be better

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marmite 1969 glad all is ok now for you if you need any help inthe future please post bak and some one hear will be glad to help
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