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Message 1 of 7

Terrible Connection Speeds and no phone



I joined BT a few months ago on option 3, I was previously with talk talk and had very good connection getting regular speeds of 4mb


Since joining BT i have been getting speeds in the sub 1mb region currently 0.2 on speedtest and the BBC checker

also I have been unable to make outgoing calls for some time when phoning 115 to check the fault they find nothing

when I check my Router i get.The router is connected by ethernet cable and wireless is switched off


Any help would be apreciated thanks


Line state:Connected
Connection time:0 day, 04:40:53
Downstream:6,655 Kbps
Upstream:278 Kbps

  ADSL settings
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):4.1 dB / 5.3 dB
Line attenuation (Down/Up):38.0 dB / 43.6 dB
Output power (Down/Up):0.0 dBm / 12.3 dBm
FEC Events (Down/Up):229027279 / 114
CRC Events (Down/Up):272384 / 21
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):250552 / 5
Error Seconds (Local/Remote):

0 / 13

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Message 2 of 7

Re: Terrible Connection Speeds and no phone

When running the BT speed test i get this

1. Best Effort Test: -provides background information.

 Download Speed
 113 Kbps
0 Kbps7.15 Mbps
Max Achievable Speed


Download speedachieved during the test was - 113 Kbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps

2. Upstream Test: -provides background information.

 Upload Speed
 236 Kbps
0 Kbps832 Kbps
Max Achievable Speed


Upload speed achieved during the test was - 236Kbps
Additional Information:
Upstream Rate IP profile on your line is - 832 Kbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.

If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.

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Distinguished Sage
Distinguished Sage
Message 3 of 7

Re: Terrible Connection Speeds and no phone

Which type of master socket do you have?




One of these








Or one of these








Or if you are lucky


One of these


adsl faceplate.jpg





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Message 4 of 7

Re: Terrible Connection Speeds and no phone

Hi Keith


I have the first one


I have removed the face plate and tried the direct connecction but still have the same problem


I have also tried just the phone, just the internet, 3 ADSL filters, 2 eithernet cables and 2 phones.


oh and a punch at the wall

BT contacted me today I think its one of the mods and they are sorting it i think so fingers crossed

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Distinguished Sage
Message 5 of 7

Re: Terrible Connection Speeds and no phone

if you are unable to make outgoing calls you need to report that as a fault which you can do on line
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Message 6 of 7

Re: Terrible Connection Speeds and no phone

I have tried that but nothing was found.


The mod from here after less  than 1 day found a problem with my line and they are working on it.


On a side note I came home today after a few days at work fired up the computer and did a quick speedtest check and had 5mb download all was fine for about 10 mins then the coneection went lower and lower till it was at 0.2/0.3mb  again.


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Distinguished Sage
Message 7 of 7

Re: Terrible Connection Speeds and no phone

just leave it to the mods now
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