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Newbie
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Message 1 of 2

Terrible DL Speeds!

Hi

 

I have been with BT for around 2 months now and i have had dissapointing speeds since the day i got it but its getting worse and for the price i pay i believe i am not getting what i pay for!

 

When the engineer installed my fibre he said i should expect to get 78 DL & 20 UL speeds but i get around 16 DL and 14 UL.

 

Can anyone help me as im at a lost cause and seriously thinking about terminating my contract

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Terrible DL Speeds!

can you go to hub manager then troubleshooting then helpdesk and post 1-12

 

can you run btspeedtester and when first test completes then run diagnostic test and post results  MUST be done with wired connection 

 

btspeedtester

 

can you enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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