Problem still going on dropping out tried to do banking before work....well I would have done if the super highway was working. While I still pay ! Plus I just had a phone call from abroad telling me "some woman who answers the phone" ( my wife )spoke to her this afternoon and promptly put me on hold for 2 min + just to tell me he co worker from level 2 who was on dinner break was going to call me back Tuesday next.
I've had this problem for years. It's awful that it's so blatant !! And at the drop of a hat if you were to cancel your payment your credit score would drop and you would have debt collectors at your door. Yeah welcome to BT I had the same with EE you know with the bod from footloose. They are all the same sign up pay up and bye you mug put up with our rubbish service