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Damien1
Aspiring Expert
1,755 Views
Message 1 of 10

Text and MMS problems

Hi Guys can someone help me please the sms service appeared to be down again last night!

 

I also cannot send or receive mms im using an iphone 6s plus the site says the settings should be automatic but they dont seem to work. Data is fine.

 

I have tried resetting network settings and an mms came through but now its stopped working again both sending and receiving?

 

Is anyone else having the same trouble? is it my phone or the network?

 

Grateful for any ideas

 

Thanks 

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9 REPLIES 9
SeanD
Community Manager
Community Manager
1,743 Views
Message 2 of 10

Re: Text and MMS problems

Hi Damien1,

 

Thanks for the post and welcome to the forum.  Sorry about the problems you are having.

 

We are currently investigating this issue.  It appears in some cases a reboot of your phone is resolving the problem, so in the first instance please try that.  

 

As soon as we know more I will update this thread.

 

Cheers

Sean 

 

 

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Damien1
Aspiring Expert
1,740 Views
Message 3 of 10

Re: Text and MMS problems

OK thanks Sean it would have been nice to put a post up to let customers know there is a problem
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Damien1
Aspiring Expert
1,692 Views
Message 4 of 10

Re: Text and MMS problems

Any update on this? still having problems!
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DavidM
Moderator
Moderator
1,680 Views
Message 5 of 10

Re: Text and MMS problems

Hi @Damien1,

 

Thanks for posting. We beleive this issue was resolved in the 15th so we'll need to take a closer look at this for you. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Damien1
Aspiring Expert
1,666 Views
Message 6 of 10

Re: Text and MMS problems

Thanks David it seems ok at the moment so fingers crossed its sorted 

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Damien1
Aspiring Expert
1,630 Views
Message 7 of 10

Re: Text and MMS problems

Hi David I spoke too soon I'm still having problems have sent you a message 

 

thanks 

Damien

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Damien1
Aspiring Expert
1,573 Views
Message 8 of 10

Re: Text and MMS problems

Hi David any update on this?

 

thanks 

Tags (1)
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Damien1
Aspiring Expert
1,552 Views
Message 9 of 10

Re: Text and MMS problems

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DavidM
Moderator
Moderator
1,537 Views
Message 10 of 10

Re: Text and MMS problems

Hi @Damien1,

 

Thanks for the nudge. We have your email and will be in touch soon but we're really busy at present so it's taking a little longer than usual. 

 

Cheers

 

David

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