I really don't know where to start!
I think it's fair to say that our relationship with BT has been close to breaking point on more than a few occasions.
At the end of October we renewed our contract. We decided to get another quote from an alternative provider and then rang BT back to cancel (within our rights as it was within the 14 days "cooling-off" period). However, we were told that they could match the price and would cancel the original order, replacing it with the order at the new price agreed.
When the bill arrived a month later, we had been overcharged by £19. It took quite a lot of explaining and investigation but eventually we were refunded and assured (yes ASSURED) that December's bill would be right. The 2nd order had apparently been "stuck in the system" but everything would now work as it should.
Imagine our surprise then when we received this month's bill only to find that we have again been overcharged by £19.
The new GDPR regulations mean that my wife had to be set up as an Account Manager to deal with this although BT have always dealt with her in the past without any problems. FOUR phone calls later, we still don't know whether we are going to receive the refund - my wife is apparently only showing on the account as a "3rd party contact" - strange that because on my laptop screen it clearly says that she is the Account Manager!
End of tether hurtling this way. HELP!!
Forgot to mention that they set us up with another contract today too - meaning that the 18month contract we entered into at the end of October will now be 20months long - seems fair!*!
