The message cannot be sent because the body exceeds 300 KB characters.

[Troutman17]

Hi,

It would appear that the "new" and "improved" BT Mail has a low limit on the size of a picture that you can send in an email now. This was not the case with BTYahoo mail. Now, if I cut and paste a snip or picture into an email body, I get the following message:

The message cannot be sent because the body exceeds 300 KB characters.

Has this limit been imposed arbitrarily and can it be increased, as it seems rather a mean sized limit?

Many thanks for any help.

[gg30340]

If you are able to send your picture as an attachment you could use that as it has a 25Mb limit .

[Andy_N]

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@Troutman17wrote:

Hi,

It would appear that the "new" and "improved" BT Mail has a low limit on the size of a picture that you can send in an email now. This was not the case with BTYahoo mail. Now, if I cut and paste a snip or picture into an email body, I get the following message:

The message cannot be sent because the body exceeds 300 KB characters.

Has this limit been imposed arbitrarily and can it be increased, as it seems rather a mean sized limit?

Many thanks for any help.

---

Sounds like you're not attaching the picture, and implies that the underlying code for the picture is being added to the body. Not sure, but are you sending using plain text and trying to embed the snippet? If so, you might need to alter to html format

[Rob364]

You don't get much choice in webmail settings.

Having a "low" restriction on size of inserted images is not uncommon in many forums and in most cases restricts the size so you don't have to scroll right or left to see the whole image. With most forums you can insert several images without any problems although I have yet to try it with BT webmail.

Edit:- I have just tried inserting several images of < 300KB  without any problems and received in Thunderbird .

[Troutman17]

Hi gg30340,

That is fine and understood but, previously with BTYahoo, I was able to send a picture snip embedded in the email. Now, it is very fussy about picture size. I can get a small picture to work, but not (say) a screenshot. Also, in BTYahoo, there was an option to make the embedded picture small or large from a submenu at the top right of t he picture. However, it didn't seem to matter as bothe large and small pictures could be sent. I remember being able to send many pictures (jokes etc.) as snips embedded in an email. This now not possible. Is there some way that the limit can be increased. I am not sure of the mechanics of how BTYahoo embedded pictures, but it appeared to work seamlessly.

Many thanks for any suggestions.

[Troutman17]

Hi Andy_N,

The real problem is that formerly with BTYahoo webmail, I could use a snipping tool and cut and annotate a picture and embed it in an email and there were no complaints. As I said in another reply, I could embed several (even many) pictures within an email with no limitations imposed. Now, there appears to be this 300 KB limit, which BTYahoo mail didn't have. Therefore, before, things worked seamlessly and I could snip and add pictures to the email body, but now there is  a limit. Maybe there was a limit with BTYahoo mail but I never reached it. Can this limit be increased in the "new" and "improved" BT Mail? Or, would moving away from webmail to an email client be the only way forward now?

Many thanks.

[gg30340]

There is no way that I am aware of to change the size of any imbedded picture/snip on the "new" BTMail system.

[Troutman17]

Hi Rob364,

Thank you for looking into this and running some tests. The point I was trying to make is that the "new" and "improved" BT Mail should be at least as versatile and easy to use as BTYahoo mail but it seems that it is not yet.

I could just snip, annotate and paste pictures directly into the body of emails before and there was never any complaint about picture size etc. I think that webmail is trying to treat a picture in the body of an email as text characters and that limits what can be sent. Before, a recipient could see all pictures I sent in the email body and I didn't have to use attachments (up to 25 Mb), so the new BT Mail webmail is not working as well as BTYahoo webmail. I was just wondering if there was something that the developers could do at this stage before everyone is disconnected from BTYahoo and while the bugs are being resolved?

Again Rob364, many thanks. I was wondering if using a client like Thunderbird (which you mentioned) would remove the embedded picture size restrictions?

[Troutman17]

Thank you gg30340,

It seems that, in moving away from BTYahoo mail to the new BT Mail client, quite a few features have been lost. Maybe the development team can look into this so that BT Mail client is at least as versatile and intuitive as the old BTYahoo mail client

[Rob364]

If I copy and paste a 2.5MB image into Thunderbird and send it to a BT Mail address the image does appear in the webmail body but you do have to scroll left and right to be able to see all of the image.