The minimum guaranteed speed

[Bilibong]

We estimate your download speed will be between 55Mbps and 77Mbps, and your upload speed will be between 18.1Mbps and 20Mbps. 

The minimum guaranteed speed you can expect from your broadband will be 49Mbps. 

I am on my 10th day on BT network for my fibre and my current sync speed is 42 Mbps.  

Downstream sync speed:

42.00 Mbps

 Upstream sync speed:

18.92 Mbps

I had raised a ticket and it was concluded an engineer would be required.  This was then cancelled the next day and was advised that changes were made to impove it and to monitor.  Dont seem to be going anywhere. 

I was wondering if i was put on the wrong profile or something.

 Can anyone offer any asistance on this matter.  

Thank you

[imjolly]

can you post stats from your hub  advanced settings then technical log information

can you enter your phone number and post results  rememberdelete number http://dslchecker.bt.com/adsl/adslchecker.welcome

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

are you using the test socket with a filter to eliminate any problems caused by your internal wiring  when in test socket check that there is no dial tone at any extension socket

[Bilibong]

Hi, Thanks for the quick reply,  Please find attached the results you requested,  Also the master socket is a pre filtered BT  type 5c.  Tried with different filter in the internal port, No change.  Dialed the quiet line test and seems fine also.

Thank you

BT BROADBAND AVAILABILITY CHECKER

Telephone Number Edited by mod on Exchange HARDINGSTONE is served by Cabinet 16

Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper  High Low High Low        Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date   ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings     Availability Date   Premise environmentStatus

VDSL Range A (Clean)	78.2	55	20	18.5	48.7	Available	--	--
VDSL Range B (Impacted)	68.8	42	20	12.9	35	Available	--	--
FTTP on Demand	330	30	--	Available	--	--
WBC ADSL 2+	Up to 3	--	1.5 to 4	Available	--	--
WBC ADSL 2+ Annex M	Up to 3	Up to 0.5	1.5 to 4	Available	--	--
ADSL Max	Up to 3	--	1.5 to 5	Available	--	--
WBC Fixed Rate	1	--	--	Available	--	--
Fixed Rate	1	--	--	Available	--	--
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--
Bridge Tap	U
VRI	--
NTEFaceplate	--
Last Test Date	--

[imjolly]

what about router stats

when you were connected to test socket with filter did you check there was no dial tone at any extension socket whether in use or not?

[Bilibong]

Hi, there was no dial tone on the ext socket

[pippincp]

Can you post the router stats as requested by @imjolly

[Bilibong]

Hi, since refitting the Pre filter to the master socket the sync speed had dropped to nothng and no dial tone on the phone.please see the router stats below.
Product name:
BT Hub 6A

Serial number:
+084316+NQ74857666

Firmware version:
SG4B1000B522

Firmware updated:
14-Mar-2018

Board version:
1.0

Gui version:
1.64.0

DSL uptime:
0 Days, 0 Hours 10 Minutes 2 Seconds

Data rate:
2.48 Mbps / 1.02 Mbps

Maximum data rate:
2613 / 1296

Noise margin:
6.5 dB / 6.8 dB

Line attenuation:
56.5 dB

Signal attenuation:
VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
5 MB Uploaded / 31 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-X23H

2.4 GHz wireless channel:
Smart (Channel 1)

5 GHz wireless network name:
BTHub6-X23H

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
D8:D7:75:B8:AB:11

Software variant:
-

Boot loader:
9.2.0

[imjolly]

can you conenct back to test socket with a filter and also check with phone for dial tone

[Bilibong]

Hi, using test sock and seems to be back to where we started, Please find attached the latest router log
regards
Product name:
BT Hub 6A

Serial number:
+084316+NQ74857666

Firmware version:
SG4B1000B522

Firmware updated:
14-Mar-2018

Board version:
1.0

Gui version:
1.64.0

DSL uptime:
0 Days, 0 Hours 6 Minutes 28 Seconds

Data rate:
19.11 Mbps / 42.07 Mbps

Maximum data rate:
19173 / 41905

Noise margin:
6 dB / 6.2 dB

Line attenuation:
17.1 dB

Signal attenuation:
VPI / VCI:
0/38

Modulation:
G_993_2_ANNEX_B

Latency type:
Fast Path

Data sent / received:
4107 MB Uploaded / 4163 MB Downloaded

Broadband username:
bthomehub@btbroadband.com

BT Wi-fi:
Active

2.4 GHz wireless network name:
BTHub6-X23H

2.4 GHz wireless channel:
Smart (Channel 1)

5 GHz wireless network name:
BTHub6-X23H

5 GHz wireless channel:
Smart (Channel 36)

Wireless security:
WPA2 (Recommended)

Wireless mode:
Mode 1

Firewall:
On

MAC address:
D8:D7:75:B8:AB:11

Software variant:
-

Boot loader:
9.2.0

[Bilibong]

Forgot to mention, no dial tone also