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AgathaM
Beginner
331 Views
Message 1 of 3

The "Account Holder"

My husband, who ironically worked for BT, died nearly 5 years ago. At the time he was the "account holder". I spoke to BT at the time, took everything over, have paid all the bills since and MyBT has all my details. And yet, I still get told he is the account holder. I get mail offers addressed to him, I had someone call him wanting to sell him something last week and this week, when I had problems with email and had to speak to BT they told me - at first - they couldn't speak to me because the account holder information they had was different.

 

It doesn't upset me any more, but it really really annoys me. Every time this happens I tell the person concerned that the person they have down as the account holder has died - that I am the account holder.

 

What do I need to do? Who do I need to speak to?

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2 REPLIES 2
gg30340
Distinguished Sage
Distinguished Sage
330 Views
Message 2 of 3

Re: The "Account Holder"

I have notified the moderators of the forum about your problem. Once they have read this they may be able to help. They are a BT UK based team and if they can help they will reply via this thread asking you to contact them via a link. They are very busy at present so once you have replied to them by the link, it can take 48 hours for them to re-contact you.


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DavidM
Moderator
Moderator
320 Views
Message 3 of 3

Re: The "Account Holder"

Hi @AgathaM and thanks for posting.

 

I'm so sorry you've had calls asking to speak with your late husband. I can appreciate how upsetting this must be for you. I'm sure I can sort this out for you. Can you please drop me over an email with the account details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

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