The server responded: -ERR server closed

[tjrad]

Hi, Since yesterday I keep getting this message on various emails accounts from two different sets of BT Accounts from different broadband contracts. This happens on different PCs running different versions of windows, so is not a local issue. Both sets of accounts are still on the old BT Yahoo servers. This is also imtermittent as sometimes it connects and other times it does not.

The error message from MS Outlook is:

"Task 'My Name - Receiving' reported error (0x800CCC92) : 'Your e-mail server rejected your login. Verify your user name and password for this account in Account Settings. The server responded: -ERR server closed'

[licquorice]

Been happening for years, happening again at the moment. It will eventually go away again to return in due course. In the meantime just hit f9 a few times.

[Alan_in_Hemel]

I am getting the same problem and it has been several hours now and very infuriating. Fortunately my Apple devices are still downloading emails it is just MS Outlook that gets this message. Why do BT not post any messages on the BT.Com home page to advice customers of service issues?

[jgmills]

I'm gettng the same problem, though it is also affecting my emails on my iPad. I contacted BT who tried to get me to delete my e-mail accounts from outlook and set them up again. They told me it is an app issue. I don't believe them so told them to forget it. Will wait till it clears up.

[licquorice]

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@jgmills wrote:

I'm gettng the same problem, though it is also affecting my emails on my iPad. I contacted BT who tried to get me to delete my e-mail accounts from outlook and set them up again. They told me it is an app issue. I don't believe them so told them to forget it. Will wait till it clears up.

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BT talking **Edited** as usual, don't change anything, it will go away when they fix the server.

[Andy_N]

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@jgmills wrote:

I'm gettng the same problem, though it is also affecting my emails on my iPad. I contacted BT who tried to get me to delete my e-mail accounts from outlook and set them up again. They told me it is an app issue. I don't believe them so told them to forget it. Will wait till it clears up.

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Hi, welcome to the forums.

It is indeed a server or maybe a database access issue. There has to be stats on these systems showing masses of failed or similar issues.

The support people never ever check for any other reports. The faulting done by these teams is shocking, and something needs to be done. They are not given adequate time to investigate properly and hence spout rubbish. This is a management driven problem.

It will go away and return to normal eventually. However webmail, pop and imap access could vary.

[Camera]

Same problem here. Has happened in the past and cleared up but the last couple of days have been really bad.

Dave

[manintheknow]

So frustrating this problem.  It's an issue that keeps re-occurring yet it never gets resolved.  It's almost like Microsoft do an update to Outlook and it takes BT days to catch up or patch the change.  It is getting that painful that next renewal I may well change provider.... 

[Alan_in_Hemel]

Still not working and we are now talking days not just a few hours which the service has repeatably been absent for.  This really is poor from BT, time to consider the alternatives.

[skswindon]

I have this error on Outlook and a related issue on my iPad (continually asked to confirm password, even though it is correct). My wife is experiencing the same iPad issue on her BT/Yahoo email account, and so is my daughter on her Samsung Note on her BT/Yahoo email account.

So it's definitely a BT issue. 100%