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Distinguished Guru
Distinguished Guru
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Message 11 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

While you're waiting, have you tried getting to the usage monitor direct as well as via MyBT? Some people find that one works even if the other doesn't. BB Usage Monitor.

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Contributor
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Message 12 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

I too left a message with SeanD over three days ago and have not heard anything.I contacted BT billing who said other people had been on to them regarding this problem and their comment was "keep trying"

   There seems to be a void regarding this complaint which isn't an isolated occurance.

          Come on BT do something about it.

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Community Manager - Retired
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Message 13 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

Thanks for all your feedback guys.

 

We are currently aware that the usage monitor is not available for a small number of customers.

 

We are presenting customers with the error message “The usage monitor is currently not available – we’re working to restore service as soon as possible”. We understand how important it is to monitor usage, and we are working to resolve this as soon as possible.

 

In the meantime, we are aware that customers are concerned about going over their monthly usage allowance. So, we are currently logging all customers receiving this message, and for customers who get the above message and go over their allowance, you will not be charged for usage in the month you are presented with the message.

 

Stephanie

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Expert
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Message 14 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

Its coming up for 10 days now since I have not had the usage monitor. Ok im on Infinity 2 unlimited usage but I do like to see how much I have downloaded at the end of each month.

 

Darren

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Expert
681 Views
Message 15 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

The usage monitor is two days behind for me, viz :-

 

Last usage update:

25 Apr 2013 at 23:59

Best regards,
dfenceman
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Expert
653 Views
Message 16 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible


@StephanieG wrote:

Thanks for all your feedback guys.

 

We are currently aware that the usage monitor is not available for a small number of customers.

 

We are presenting customers with the error message “The usage monitor is currently not available – we’re working to restore service as soon as possible”. We understand how important it is to monitor usage, and we are working to resolve this as soon as possible.

 

In the meantime, we are aware that customers are concerned about going over their monthly usage allowance. So, we are currently logging all customers receiving this message, and for customers who get the above message and go over their allowance, you will not be charged for usage in the month you are presented with the message.

 

Stephanie


Hi Stephanie,

 

What causes different people to get differing responses please ?

 

BTW, the usgage monitor is working but is 3 days behind for me, viz :-

Last usage update:

25 Apr 2013 at 23:59

Best regards,
dfenceman
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Distinguished Guru
Distinguished Guru
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Message 17 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible


dfenceman wrote: What causes different people to get differing responses please ?

A salient question. But I suspect the answer holds the key to the problem itself, and there's little sign of that.

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Expert
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Message 18 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

Has updated today so now only 2 days behind for me, viz :-

 

Last usage update:

26 Apr 2013 at 23:59

Best regards,
dfenceman
Best regards,
dfenceman
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Highlighted
Expert
623 Views
Message 19 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

Its times BT got this sorted its been off near 14 days now for me. Ok I have unlimited usage but do like to look at my usage from time to time.

 

Darren

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Highlighted
Expert
606 Views
Message 20 of 46

Re: The usage monitor is currently not available. We will try to restore service as soon as possible

Has updated today so now only 1 day behind for me, viz :-

 

Last usage update:

28 Apr 2013 at 23:59

Best regards,
dfenceman
Best regards,
dfenceman
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