There is no Please return your equipment

[Shadow568]

Ive been emailed twice to return my old hub, it says a returns bag will be with you shortly and its NOT,  so ive been trying to find "Please return your equipment" to view details as it says to get a bag. Ive searched everywhere and cannot find it. Really don't know why the help just doesn't give you a link to it.

[PaddyB]

Hi @Shadow568,

Thank you for posting. I'm sorry you haven't been able to get a returns bag sent to you. If you send me your details, I'll be able to give you a hand.

I have sent you a private message with instructions on how to contact the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

[Domino1]

Hi PaddyB,

It's quite difficult to find this link in BT home page.

Do you think I can rely on you to have these bags too?

Thanks

[NeilO]

@Domino1 I'm sorry you can't see the link to order returns packaging. I'll send you a private message in a moment so you can get in touch with the moderation team and we'll be happy to help.

You'll get the private message by clicking on the envelope in the top right of the community.

Thanks

Neil

[jono64]

Exact same problem. Can you tell me where the "please return your equipment" link is on MyBT. I keep getting told to select it then view details. Pretty impossible to do when I can't find it. Does it actually exist and if so can you tell me where? Thanks.

[DealingwithBooT]

I have the same problem, I finally decided to do the chat online to request the return bags and that was a problem in itself. Still no bags arranged though the moderator in this blog has been in touch to try and resolve the problem.

The "view details" under " please return your equipment" option mentioned by BT simply does not exist.

[LisaBurt]

I have the same problem. I have an email that says I need to " login into MyBT and select 'View Details' under 'Please return your equipment'". I cannot find the 'Please return your equipment' section. When I go into help I just get the same instructions. How do I get a bag with which to return my equipment?

[JohnC2]

Hi @LisaBurt, welcome to the forum. Sorry that you can't arrange a returns bag online. I've sent you a Private Message so you can get in touch with the Mod team and we'll be happy to get one ordered for you.

cheers

John