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McNugget
Aspiring Expert
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Message 1 of 6

There is something wrong with my infinity but i dont know what it is

Been debating posting something on here for a while now, i have some sort of problem with my service but i dont know how to explain it or how to prove it.

The issue is related to gaming, fps games mainly, cod, battlefield etc and it usually works well for a few days and then awful for a few days.

I know straight away that people will say it is lag comp but i definitely dont think it is.

I have perfect connection stability, 60down 20up for the past 6 months, 80down for the 6 before that, zero packet loss, and 23 ping to the bbc.

The problem i have is that i lag like crazy when playing games, it will work perfectly for a week then awful for a week. If i have a good connection one day, it will be **bleep** the next despite no connection drops in my router.

Rcently it was awful for a month then great for to weeks, then last week it turned **bleep** from Wednesday to saturday, i switched the bt home hub 3b to a different router, and it was perfect all day saturday and sunday, then at 6pm Monday night it was awful, and is awful again. Despite all testing sites etc reporting no problems.

What could be causing this? I dont think its hardware or software (as it happens on multiple games) is it something to do with the dynamic ip addresses? Im in belfast but i think all my traffic goes through somewhere near Aberdeen :s

Could it be that my upload traffic and download traffic are handled differently and are transferring at different speeds?

I created a thread here a while ago but as soon as I did the connection was great for a while then turned bad again

http://community.bt.com/t5/BT-Infinity/is-gaming-traffic-really-whitelisted-Help-us-BT/m-p/733868
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5 REPLIES 5
Moderator
Moderator
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Message 2 of 6

Re: There is something wrong with my infinity but i dont know what it is

Hi McNugget,

Thanks for posting. Can you try posting the tracerts again as Stuart mentioned on your other thread? Give us as much detail as possible and I'm sure we'll be able to help.

Cheers

David
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McNugget
Aspiring Expert
477 Views
Message 3 of 6

Re: There is something wrong with my infinity but i dont know what it is

Hi David,

 

thanks for the reply, here are the traces to EA servers from the other thread

 

Infinity (wired)

 

 

Tracing route to 98.129.150.221 over a maximum of 30 hops

1     1 ms    <1 ms    <1 ms  BTHomeHub.home [192.168.1.254]  

2     9 ms     9 ms     9 ms  217.32.142.104  

3     9 ms     9 ms     9 ms  217.32.142.158  

4    16 ms    15 ms    15 ms  213.120.163.26  

5    16 ms    15 ms    15 ms  31.55.165.79  

6    16 ms    15 ms    15 ms  31.55.165.107  

7    15 ms    15 ms    15 ms  acc1-10GigE-0-2-0.mr.21cn-ipp.bt.net [109.159.250.66]  

8    24 ms    31 ms    23 ms  core2-te0-13-0-14.ilford.ukcore.bt.net [109.159.250.46]  

9    22 ms    22 ms    22 ms  core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.118]  

10    23 ms    24 ms    22 ms  t2as2-tge1-4.uk-lon1.eu.bt.net [166.49.214.129]  

11    23 ms    22 ms    22 ms  ldn-b5-link.telia.net [213.248.77.241]  

12    23 ms    22 ms    22 ms  ldn-bb1-link.telia.net [80.91.248.217]

13   107 ms    98 ms    99 ms  ash-bb3-link.telia.net [80.91.246.68]  

14   134 ms   134 ms   134 ms  dls-bb1-link.telia.net [213.248.80.142]  

15   136 ms   136 ms   136 ms  rackspace-ic-127247-dls-bb1.c.telia.net [213.248.88.174]  

16   147 ms   147 ms   147 ms  coreb.dfw1.rackspace.net [74.205.108.52]  

17   150 ms   148 ms   148 ms  core7.dfw1.rackspace.net [74.205.108.31]  

18   136 ms   136 ms   136 ms  aggr502a-2-core7.dfw1.rackspace.net [98.129.84.23]  

19   136 ms   135 ms   136 ms  98.129.150.221

Trace complete.

 

Infinity (wireless via HH3)

 

Tracing route to 98.129.150.221 over a maximum of 30 hops

1     1 ms     1 ms     1 ms  BTHomeHub.home [192.168.1.254]  

2     9 ms    11 ms     9 ms  217.32.142.104  

3    15 ms     9 ms    15 ms  217.32.142.158  

4    16 ms    15 ms    15 ms  213.120.163.26  

5    16 ms    15 ms    16 ms  31.55.165.79  

6    16 ms    17 ms    16 ms  31.55.165.107  

7    16 ms    15 ms    15 ms  acc1-10GigE-0-2-0.mr.21cn-ipp.bt.net [109.159.250.66]  

8    31 ms    28 ms    23 ms  core2-te0-13-0-14.ilford.ukcore.bt.net [109.159.250.46]  

9    23 ms    22 ms    22 ms  core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.118]  

10    26 ms    23 ms    22 ms  t2as2-tge1-4.uk-lon1.eu.bt.net [166.49.214.129]  

11    23 ms    23 ms    22 ms  ldn-b5-link.telia.net [213.248.77.241]  

12    23 ms    22 ms    22 ms  ldn-bb1-link.telia.net [80.91.248.217]  

13    99 ms    99 ms   116 ms  ash-bb3-link.telia.net [80.91.246.68]  

14   135 ms   134 ms   135 ms  dls-bb1-link.telia.net [213.248.80.142]  

15   136 ms   136 ms   136 ms  rackspace-ic-127247-dls-bb1.c.telia.net [213.248.88.174]  

16   148 ms   149 ms   147 ms  coreb.dfw1.rackspace.net [74.205.108.52]  

17   148 ms   149 ms   148 ms  core7.dfw1.rackspace.net [74.205.108.31]  

18   137 ms   136 ms   137 ms  aggr502a-2-core7.dfw1.rackspace.net [98.129.84.23]  

19   140 ms   136 ms   136 ms  98.129.150.221

Trace complete.

 

And finally via bt wifi

 

Tracing route to 98.129.150.221 over a maximum of 30 hops

  1     1 ms     1 ms     1 ms  10.171.184.137  

2    23 ms  1000 ms    24 ms  10.0.0.1  

3    24 ms    23 ms    23 ms  192.168.207.122  

4    24 ms   999 ms    24 ms  192.168.133.2  

5    29 ms    24 ms    24 ms  192.168.71.13  

6   568 ms    24 ms    27 ms  192.168.69.252  

7    23 ms    24 ms    24 ms  109.144.192.2  

8    26 ms    24 ms    24 ms  213.120.180.41  

9    24 ms    39 ms    24 ms  109.159.251.69  

10    32 ms    30 ms    31 ms  core2-te0-13-0-2.ilford.ukcore.bt.net [109.159.251.11]  

11    31 ms    36 ms    31 ms  core2-pos9-1.telehouse.ukcore.bt.net [194.74.65.118]  

12     *       30 ms    31 ms  166-49-214-153.eu.bt.net [166.49.214.153]  

13     *       32 ms    32 ms  ldn-b5-link.telia.net [213.248.77.241]  

14    32 ms    32 ms   158 ms  ldn-bb2-link.telia.net [80.91.247.93]  

15   117 ms   112 ms   110 ms  nyk-bb2-link.telia.net [213.155.135.67]  

16   146 ms   149 ms     *     dls-bb1-link.telia.net [213.155.130.209]  

17   183 ms   168 ms   160 ms  rackspace-ic-127247-dls-bb1.c.telia.net [213.248.88.174]  

18   160 ms   160 ms   160 ms  corea.dfw1.rackspace.net [74.205.108.50]  

19   149 ms   151 ms   154 ms  core7.dfw1.rackspace.net [74.205.108.15]  

20   148 ms   147 ms   148 ms  aggr502a-2-core7.dfw1.rackspace.net [98.129.84.23]  

21   160 ms   165 ms   161 ms  98.129.150.221

 

 

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McNugget
Aspiring Expert
471 Views
Message 4 of 6

Re: There is something wrong with my infinity but i dont know what it is

Just for further info,

speedtests to the same servers,

via bt wifi, which puts me in London

http://www.speedtest.net/result/2658763012.png

via infinity

which is putting me in Aberdeen (no router reboot)

http://www.speedtest.net/result/2658769077.png

gaming is fine on the bt wifi, it surely has to be a routing issue
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eSiennaSkye
Contributor
401 Views
Message 5 of 6

Re: There is something wrong with my infinity but i dont know what it is

Have you tried plugging your xbox, pc, ps3 (whatever you're using) directly into the openreach modem? Thus skipping the HH3 entirely?

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Cheers!
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Distinguished Expert
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Message 6 of 6

Re: There is something wrong with my infinity but i dont know what it is


@McNugget wrote:
12    23 ms    22 ms    22 ms  ldn-bb1-link.telia.net [80.91.248.217]

13   107 ms    98 ms    99 ms  ash-bb3-link.telia.net [80.91.246.68]  

14   134 ms   134 ms   134 ms  dls-bb1-link.telia.net [213.248.80.142]  

 

 


There's a huge leap in latency within the Telia network. You should ask them what's going on

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