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joepineapples90
Aspiring Contributor
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Message 1 of 4

Thinking about the Infinity 1 package

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 but already have phone line with BT.  Now with the online ordering pages, is there something to tick (or the like), to say I'm already a BT phone customer (have been forever).  Just a bit worried things might go wrong, resulting in me getting bills I shouldn't be or even losing my existing phone number.  I currently pay quartely, paperless billing and am paid till next month some time.

 

thanks

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gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 4

Re: Thinking about the Infinity 1 package

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If you follow the "I'm an existing Customer" it should give you options.

 

https://www.productsandservices.bt.com/products/

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 3 of 4

Re: Thinking about the Infinity 1 package

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If you tick that you are already a BT Retail Customer, that is correct. It should ask you for your phone number, then tell you what options are available.

Broadband is a separate product to the phone line. New customers can buy a bundle consisting of phone and broadband.

 

In your case, you simply want to add broadband so it will not affect your phone number or billing method.

 

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joepineapples90
Aspiring Contributor
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Message 4 of 4

Re: Thinking about the Infinity 1 package

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thanks guys 

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