but already have phone line with BT. Now with the online ordering pages, is there something to tick (or the like), to say I'm already a BT phone customer (have been forever). Just a bit worried things might go wrong, resulting in me getting bills I shouldn't be or even losing my existing phone number. I currently pay quartely, paperless billing and am paid till next month some time.
Solved! Go to Solution.
If you tick that you are already a BT Retail Customer, that is correct. It should ask you for your phone number, then tell you what options are available.
Broadband is a separate product to the phone line. New customers can buy a bundle consisting of phone and broadband.
In your case, you simply want to add broadband so it will not affect your phone number or billing method.