Thinking about the Infinity 1 package

[joepineapples90]

 but already have phone line with BT.  Now with the online ordering pages, is there something to tick (or the like), to say I'm already a BT phone customer (have been forever).  Just a bit worried things might go wrong, resulting in me getting bills I shouldn't be or even losing my existing phone number.  I currently pay quartely, paperless billing and am paid till next month some time.

thanks

[gg30340 · Accepted solution]

If you follow the "I'm an existing Customer" it should give you options.

https://www.productsandservices.bt.com/products/

[Keith_Beddoe]

If you tick that you are already a BT Retail Customer, that is correct. It should ask you for your phone number, then tell you what options are available.

Broadband is a separate product to the phone line. New customers can buy a bundle consisting of phone and broadband.

In your case, you simply want to add broadband so it will not affect your phone number or billing method.

[joepineapples90]

thanks guys